Having reviewed course MS-50331 - Windows 7 Enterprise Support Technician class from Microsoft, as well as many of the different Enterprise Desktop Support Technician classes currently offered, SQLSoft+ is offering our own enhanced version of MS-50292, Windows 7 Enterprise Desktop Support Technician Boot Camp. This class is more aligned with the actual Desktop Support job role compared to other alternative courses. We removed a lot of the general admin information, and other modules that don't apply to the support role so we can focus more on the information that you can apply at work.
For those who are new to the desktop support role, we recommend that you take course MS-6292 - Installing and Configuring Microsoft Windows 7 Client before attending this course, however experienced Desktop Support Technicians may want to enroll directly in the Boot Camp.
We've added a lot of valuable content, and in order to fit this into a one week class, the Boot Camp hours are from 8 AM - 6 PM each day (with lunch included). Students will receive Transcender test preparation software for both Exam 70-680 and Exam 70-685, and one voucher to apply towards taking a Microsoft Windows 7 exam. Although not considered an exam preparation course, we do reviews throughout the week that map to many of the exam topics. This course can be attended using your organization's Microsoft Software Assurance Training Vouchers.
This five-day instructor-led course provides students with the knowledge and skills to successfully install, maintain, and troubleshoot Windows 7 computers. Through practical labs, you'll get invaluable experience with installation and upgrades, remote access, and the new desktop environment. You will learn how Windows 7 allows for vast improvements to security, overall system performance, and deployment-a robust combination unparalleled in the market.
In this Windows 7 training course, you'll focus on successful configuration of the IT Pro tools and applications that ship with Windows 7. You will learn to identify technical problems that can occur on your organization's client computers, and you'll discover the Windows 7 tools used to monitor and maintain those computers. By the end of this course, you will have installed and configured a Windows 7 desktop that is secure and on the network, while focusing on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
This course is intended for Experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues, who have experience with Windows server operating systems, and whose jobs require them to stay knowledgeable and skilled on new versions and technology updates as defined by the business environment.
After completing this course, students will be able to:
- How to use the various installation types and upgrade paths available.
- Configure and manage the Windows 7 desktop.
- Add a Windows 7 desktop to an active IPV4/IPV6 network.
- Configure Windows 7 for an Active Directory environment and the new Group Policy settings.
- Configure the Windows 7 IT Pro tools and applications.
- Windows 7 remote capabilities and utilities.
- How to use Windows firewall with advanced features and network profiles.
- Configure Windows 7 remote access and remote capabilities.
- How to use the Windows 7 Mobility Center to manage mobile Windows 7 machines.
- Secure the Windows 7 desktop.
- Configure and use the User account control in various network profiles.
- Configure Windows 7 third-party applications with Standard User Analyzer and the Application Compatibility toolkit.
- Monitor and troubleshoot Windows 7 computers for problems with the operating system, hardware, network security, and applications.
Before attending this course, students must have:
- Familiarity with computer hardware and devices, such as the ability to look into Device Manager and look for unsupported devices.
- Experience supporting previous versions of the Windows operating system.
- Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
- Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
This course will help prepare attendees for Exams 70-680 and 70-685.
The student kit includes a comprehensive workbook and other necessary materials
for this class.
Module 1a: Introduction to Windows 7
This module will provide a high level overview of the Windows desktop operating product line. It describes the Windows 7 product line and their features. It also describes the features of the Windows 7 boot process and how to perform a clean installation as well as an upgrade. Finally, this section describes the Windows Server 2008 R2 deployment technologies that you can use with Windows 7.
Lessons
Evolution of the Windows Desktop Operating System
Windows 7 Products and Features
Windows 7 Hardware Requirements and Software Compatibility Tools
Windows 7 Boot Process
Windows 7 New Installations and Upgrades
Windows Server Deployment Technologies for Windows 7
Lab : Installing Windows 7 into Virtual Machine Technologies
Perform a Clean of Windows 7
Navigate, Identify, and Interpret the BCD
Using Easy Transfer
After completing this module, students will be able to:
Explain at a high level the evolution of the Windows desktop operating system
Describe the features of Windows 7 products
Explain the hardware requirements for Windows 7
Describe the tools you can use for application compatibility testing
Explain the Windows 7 boot process
Install a Windows 7 desktop
Upgrade to a Windows 7 desktop
Describe the Windows Server 2008 R2 deployment technologies that are used with Windows 7
Module 1b: Installing, Upgrading, and Migrating to Windows 7
This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7.
Lessons
Preparing to Install Windows 7
Performing a Clean Installation of Windows 7
Upgrading and Migrating to Windows 7
Performing Image-based Installation of Windows 7
Configuring Application Compatibility
Lab : Installing and Configuring Windows 7
Migrating Settings by using Windows Easy Transfer
Configuring a Reference Image of Windows 7
Configuring a Reference Image
After completing this module, students will be able to:
Describe the key features, editions, and hardware requirements of Windows 7.
Perform a clean installation of Windows 7
Upgrade and Migrate to Windows 7 from an earlier version of Windows.
Perform an image-based installation of Windows 7
Resolve common application compatibility issues.
Module 2: Configuring and Managing the Windows 7 Desktop
This module explains how to analyze the new features of the Windows 7 desktop. It also explores the new methodology for performing old tasks in an efficient manner. Understanding fully the Windows 7 desktop will allow you, as a support professional, to better serve your clients because the bulk of client issues stem from basic navigation and basic configuration troubleshooting.
Lessons
Display Driver Technologies: Windows Vista vs. Windows 7
Desktop Views: Windows Vista vs. Windows 7
Personalizing the Desktop to Your Requirements
Using the Control Panel Utilities to Personalize the Desktop
Lab : Configuring the Windows 7 Desktop
Computer Personalization
Control Panel Navigation
Changing Themes
After completing this module, students will be able to:
Configure and manage the Windows 7 desktop
Explain the differences between Windows Vista and Windows 7 display driver technologies
Explain the differences between Windows Vista and Windows 7 desktop views
Explain how to personalize the Windows 7 desktop to your requirements
Use Windows 7 Control Panel utilities to personalize your desktop
Module 3: Customizing the Windows 7 User Interface
This module explains how to create and manage Windows 7 user profile. This module introduces the features of Windows 7 user interface and discusses in depth the Windows 7 Aero graphics package . This module will take you through the steps of using Windows 7 Search and Indexing Service, including how to conduct and save searches.
Lessons
Windows 7 Aero Graphics Package Overview
Windows 7 User Profiles
Windows 7 Ease of Access Center
Windows 7 Search and Indexing Service
Lab : Working with Windows 7 Ease of Access Center and User Profile settings
Creating Users and Manipulating their Profiles (.MAN)
Configure and Use Windows 7 Aero Features
Working with File and Folder Options
Using the Ease of Access Center
Configuring and Managing Windows Search
Configuring Custom Searches
After completing this module, students will be able to:
Describe the Windows Aero graphics package and list its hardware and software requirements
Describe the features of the Windows Aero graphics package
Explain Windows 7 user profiles
Describe the features of the Windows 7 Ease of Access Center utility
Explain the Windows Search and Indexing services
Module 4: Windows 7 in the Workgroup Environment
This module explains how to leverage the Windows 7 workgroup features so that you will be able to support the largest segment of computer networks in the market place. In this module you will be introduced to two different network types, the Workgroup and the Domain.
Lessons
Windows Workgroups and Active Directory Domains
Joining a Windows 7 Workgroup
Windows 7 HomeGroups
Windows 7 Sharing Methods
Windows 7 Collaboration Infrastructure
Encrypting File System
Lab : Configuring Windows 7 for the Workgroup
Configuring the Homegroup
Create a New Library and Share it with the Homegroup
Use the Homegroup Troubleshooter
Using NTFS Encryption
Backing Up and Restoring Your Encryption Key
After completing this module, students will be able to:
Define the terms workgroup and domain
Join a Windows 7 workgroup
Configure a HomeGroup
Explain how to use the Windows 7 HomeGroups to set up data sharing
Create a new Windows 7 library
Describe the Windows 7 collaboration infrastructure
Describe Windows 7 data sharing
Configure Windows 7 data sharing
Describe the Encrypting File System
Module 5: Windows 7 Networking and LAN Connectivity
This module explains how to successfully manage and monitor you networks so they can operate smoothly and efficiently. This module introduces you to the Windows 7 networking technologies as well as networking in general.
Lessons
Data Networking Defined
Windows 7 Control Panel: Network and Internet Utility
Fundamentals of TCP/IP with Windows 7
Windows Enhancements to IP Version 6
Role of Network Location Policies with Windows 7
Lab : The Windows 7 LAN
Configure Windows 7 Branch Cache
Using the NETSH Command Line Utility to Configure Branch Cache
After completing this module, students will be able to:
Define data networking
Describe the features of the Windows 7 Networking Control Panel
Configure the Windows 7 Networking Control Panel
Describe the features of the Networking and Sharing Center
Use the Networking and Sharing Center to configure a Windows 7 network
Add a Windows 7 desktop to an active network
Configure IP protocol addressing with Windows 7
Explain the fundamentals of TCP/IP with Windows 7
Explain the Windows enhancements to IP version 6
Configure IP version 6 with the Network and Sharing Center
Explain the role of Windows 7 within a Branch Cache network
Explain the role of network location policies with Windows 7
Module 6: Implementing Windows 7 in a Server 2008 R2 Active Directory Environment
This module explains how to utilize the server side technologies that are available with Windows Server 2008 R2 and the enterprise abilities of Windows 7. This information will help you understand the things that you can do in your own network to make your job easier and make your data that much more available and secure.
Lessons
DNS for Windows Server
Windows Server 2008 R2 Active Directory
Windows 7 ADMX Templates
Windows 7 Group Policy Objects and Types
Lab : Windows 7 in the Domain
Join the Windows Server 2008 R2 Domain
Configure a Software Restriction Policy Path Rule
Configure a Software Restriction Policy HASH Rule
Configure Server 2008 R2 and Windows 7 Advanced Auditing
Configure the RSAT Tools
Using the RSAT Tools
Configure Default AppLocker Rules
After completing this module, students will be able to:
Describe at a high level the Domain Name Service for Windows Server
Define Windows Server 2008 R2 Active Directory
Join an Active Directory domain
Configure the Windows 7 local security policy
Configure Active Directory using the Windows 7 Active Directory tools
Explain how to use the Windows 7 ADMX templates to pass security configurations
Describe the Windows 7 group policy object types
Configure the Windows 7 group policy objects
Module 7: Implementing Windows 7 Remote Capabilities and Utilities
This module explains how to connect remote workers to your branch office as well as connect to other Windows 7 machines for helpdesk type duties. You will discuss RSAT (Remote Server Administration Tools), which allows administrators to use their Windows 7 workstations to manage their remote servers with all of the necessary tools.
Lessons
Windows 7 Virtual Private Networking Technologies
Configuring the VPN Client and Connecting to the Server
Windows 7 DirectAccess
RDP Version 7 Client Features
Lab : Configure and Manage Remote Access
Configure Windows 7 and Server 2008 R2 VPN Access
Configure Routing and Remote Access
Configure a Windows 7 VPN Connection
Connect to a Server 2008 R2 RRAS Server with VPN
Create a VPN Shortcut
Create an RDP Connection and Connect to a Server 2008 R2 Server
Configure the Windows Firewall to Support Remote Technologies
After completing this module, students will be able to:
Describe the Windows 7 VPN technologies
Configure the Windows VPN connections
Define Windows 7 DirectAccess networks
Describe the Windows 7 DirectAccess utility
Configure the Windows 7 DirectAccess utility
Describe the features of the RDP version 7 client
Use the RDP client to connect to a remote computer
Configure the Windows 7 Firewall to support the RDP client connections
Module 8a: Windows 7 for Mobile Computers
This module explains how to understand and manage your mobile work force and challenges they face on a daily basis with Windows 7.
Lessons
Windows 7 Power Management Options
Windows 7 Backup and Restore Center
Windows 7 System Image Backup
Windows 7 Offline Files and Folders Utility
BitLocker for the Mobile Platform
Windows 7 Sync Center
Lab : Configure Notebook and Mobility Features
Create a Custom Windows 7 Power Plan
Configure all Power Plan Options
Use Group Policy to Pass Power Plans to Organizational Units
Using the Windows 7 Backup and Restore Center
Configure and Execute Data Backups
Configure and Execute Data Restorations
Configure Offline Files and Folders and the Sync Center
Configure and Use "Previous Versions"
After completing this module, students will be able to:
Describe the Windows 7 power management options
Configure the Windows 7 power management options
Use the Windows 7 Mobility center to manage mobile computers
Describe the purpose of the Windows 7 Backup and Restore center
Configure data backups and data restrictions
Describe the system image backup process
Configure a Windows 7 computer for a complete system backup and restore process
Describe the purpose of offline files and folders
Configure offline files and folders
Describe how BitLocker is used for the mobile platform
Configure and manage BitLocker
Describe the purpose of the Windows 7 Sync Center
Configure the Windows 7 system repair disk
Module 8b: Configuring Mobile Computing and Remote Access in Windows 7
This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7.
Lessons
Configuring Mobile Computer and Device Settings
Configuring Remote Desktop and Remote Assistance for Remote Access
Configuring DirectAccess for Remote Access
Configuring BranchCache for Remote Access
Lab : Configuring Mobile Computing and Remote Access in Windows 7
Creating a Sync Partnership
Configuring Power Options
Enabling Remote Desktop
Enabling BranchCache
After completing this module, students will be able to:
Configure mobile computer and device settings on a Windows 7 client computer.
Configure Remote Desktop and Remote Assistance on a Windows 7 client computer.
Configure DirectAccess on a Windows 7 client computer for remote access.
Configure BranchCache on a branch office Windows 7 client computer.
Module 9: Implementing Windows 7 Local, Network and Internet Security
This module explains how to use the various technologies that you can employ to secure your Windows 7 installations, like User Access Control, NAP (Network Access Protection), the Windows firewall and a host of other tools.
Lessons
Advanced User Account Control Settings
Server 2008 R2 Network Access Policy Engine
Configuring the Windows 7 Firewall
File and Registry Virtualization
Windows 7 Service Hardening
Windows Defender
Windows 7 Dynamic Updates from Microsoft
Using WSUS to Deploy Windows Updates to Windows 7 Clients
Lab : Configuring and Protecting Data Locally and over the Network
Configure and Use the User Account Control Mechanism
Promote a Windows Server 2008 R2 Server to a Domain Controller
Configure Network Access Protection on the Server 2008 R2 Server
Configure Software Update Services Location
After completing this module, students will be able to:
Describe the advanced User Account Control settings
Configure the advanced User Account Control settings
Describe the Server 2008 R2 Network Access Policy engine
Configure the Windows 7 Network Access Policy settings
Configure the Windows Firewall features to protect internal access to data
Describe file and registry virtualization
Configure the file and registry virtualization feature within the local security policy
Describe Windows 7 service hardening
Describe how applications and services interact within Windows 7
Describe the Windows Defender utility
Describe the Windows 7 Dynamic Updates from Microsoft
Describe the Windows Server SUS for Updates feature
Configure Windows Server SUS for updates
Configure Windows 7 to use Windows SUS
Module 10: Working with the Windows 7 NTFS File System and Its Features
This module explains how to use NTFS and its corresponding features. You will explore the world of the SID (Security Identifier), including the NTFS permissions, Share permissions versus NTFS permissions.
Lessons
NTFS Version 6.x Features
NTFS Security Principals and Identifiers
Assigning NTFS Permissions
Secondary Logon Service
Windows 7 Encryption
Lab : Using Windows 7 NTFS to Technologies Secure your Data
Configure NTFS Security
Use the Effective Permissions Utility
After completing this module, students will be able to:
Define NTFS
Describe the features of NTFS
Describe the purpose of the NTFS security principals and security identifiers
Describe the purpose of the NTFS permissions
Configure the NTFS permissions
Compare and contrast the NTFS and share permissions
Describe the purpose of the Secondary Logon service
Describe the Windows 7 encryption process
Module 11: Troubleshooting and Monitoring Windows 7
This module explains how to use the Windows 7 Reliability Monitor, the Performance Monitor, and the other utilities to maintain and monitor your Windows 7 network.
Lessons
Windows 7 Reliability Monitor
Windows 7 Performance Monitor
Windows 7 Troubleshooting Tools
Windows 7 Task Manager
Windows 7 Problem and Reporting Solutions Utility
Windows 7 Performance Features
Other Features of the System Properties Dialog Box
Windows 7 Administrative Tools
Lab : Configure, Troubleshoot, and Monitor Windows 7
Use Reliability Monitor
Use and Navigate the Performance Monitor Utility
Adding Performance Monitor Counters and Manipulating the Performance Monitor Graphs
Create and Use Data Collector Sets (User-Defined and System-Defined)
Using PowerShell Version 2.0
After completing this module, students will be able to:
Describe the purpose of the Reliability Monitor
Configure the Reliability Monitor
Describe the purpose of the Performance Monitor
Configure the Performance Monitor
Describe the purpose of the Windows Memory Diagnostic tool
Use the Windows Memory Diagnostic tool to troubleshoot memory problems on a Windows 7 computer
Configure the network troubleshooting tools
Describe the purpose of the MSCONFIG utility
Use the MSCONFIG utility to troubleshoot a Windows 7 computer
Use the Windows Task Manager to manage and troubleshoot a Windows 7 computer
Configure the Windows Problem Reports and Solutions utility
Configure the Windows 7 performance options
Configure the Windows startup and recovery options
Use the System Restore features to restore a malfunctioning computer to an earlier point in time
Describe the purpose of each of the Windows 7 Administrative Tools
Module 12: Running and Troubleshooting Applications on Windows 7
This module explains how to use Windows 7 and other stand alone utilities for application compatibility, remediation, and mitigation.
Lessons
Mitigating Application Compatibility Issues
Windows 7 File and Registry Virtualization Process
Windows 7 Performance Variables
Microsoft Virtual PC and XP Mode
Windows 7 Virtual Hard Drive Mounting Technology
Lab : Working with Windows 7 Applications
Run and Configure the Program Compatibility Wizard
Install the Application Compatibility Toolkit
Run the Standard User Analyzer
Create, Mount, and Boot a .VHD file
Use Windows VPC XP Mode
Install and Use XP Mode Applications
After completing this module, students will be able to:
Configure the Program Compatibility Wizard
Use the Program Compatibility Wizard
Describe the UAC settings for applications
Describe the purpose of the Standard User Analyzer
Install and configure the Standard User Analyzer
Describe the features of the Application Compatibility Toolkit 5.5
Install the Application Compatibility Toolkit 5.5
Configure the performance variables that affect applications
Manipulate the Windows 7 environment variables for legacy applications
Describe the purpose of the Microsoft Virtual PC with XP mode
Use the Microsoft Virtual PC with XP mode
Describe the Windows 7 VHD mounting process
Use the Windows 7 VHD mounting process
Module 13: Configuring Internet Explorer 8
This module explains how to set up and configure Internet Explorer 8. This module will give you an understanding of the philosophy behind Internet Explorer 8 and be familiar with some of the new and exciting features of IE8.
Lessons
Setting Up and Configuring IE8
IE8 Menus and Commands
Lab : Configure and Use Internet Explorer 8
Configure IE8 During Its First Run
Configure and Use Internet Explorer 8 Search Features
Configure Internet Explorer Accelerators
Configure and Use Internet Explorer Privacy Filters
Configure Internet Explorer 8 Web Slices
After completing this module, students will be able to:
Describe the new features of Internet Explorer 8
Configure the Internet Explorer 8startup options
Describe the purpose of the search features
Use the search features
Explain the purpose of the Internet Explorer 8 Accelerators
Configure the Internet Explorer 8 Accelerators
Describe the features of the Internet Explorer Privacy utilities
Configure the Internet Explorer Privacy features
Explain the purpose of the Internet Options configurations and tabs
Use the Internet Options dialog box to configure Internet Explorer 8
