MS-50237 - Microsoft Operations Framework (MOF) 4.0 Foundation Certification Course
Course
MS-50237
Price:
$1,195.00
Software Assurance Value:
2
Duration:
2 Days
MS-50237, Microsoft Operations Framework 4.0 Foundation Certification Course
Table of Contents
Who Should Attend
Introduction
At Course Completion
Course Format
Prerequisites
Course Outline
MOF Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating IT services within their organizations. Business professionals that interface regularly with IT personnel may also be interested.
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Microsoft Operations Framework (MOF) 4.0 is a best practices framework designed to help IT organizations better serve their customers and users. MOF 4.0 builds off of previous versions and can be implemented independently or with other frameworks, such as ITIL and CobiT. This course covers the foundations of MOF and the IT Service Management Lifecycle. This course prepares attendees for the MOF Foundation Certificate examination (the exam is not administered as part of the course).
MOF consists of sixteen Service Management Functions (SMFs) that reside in three lifecycle phases, Plan, Deliver, Operate, and an encompassing Manage Layer. MOF is designed to allow an IT organization to implement in bits and pieces or as a carefully orchestrated program. The MOF practical guidance goes beyond theory to help users establish and implement reliable, cost-effective IT services, practices and activities. The knowledge gained in this MOF course applies to all organizations, regardless of the platforms or applications in use, and provides professionals with access to valuable content, templates and job aids.
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After completing this course, students will be able to:
- Understand MOF's three lifecycle phases, manage layer and the sixteen service management functions (SMFs) within the architecture.
- Comprehend the main goals and objectives of each lifecycle phase (and manage layer) and the service management functions (SMFs) that live within each.
- Be aware of key MOF definitions and terms.
- Understand how to integrate the MOF IT Service Management Framework into their own organization.
- Be prepared to take the MOF Foundation Certificate examination.
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This course is an Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
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There are no prerequisites for this course, but knowledge of ITIL is helpful.
The course materials, lectures, and lab exercises are in English. To benefit fully from our instruction, students need an understanding of the English language and completion of the prerequisites.
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Module 1: MOF Overview
Introduction to the key elements that make up the Microsoft Operations Framework and its approach to IT Service Management.
Lessons
Lesson 1: Operational Issues and Stable Services
Lesson 2: Introduction to MOF
Lesson 3: Introduction to the MOF IT Service Lifecycle
Module 2: Manager Layer
This layer is utilized by all the phases of the lifecycle, serving as a foundation and set of building blocks for each of the lifecycle phases.
Lessons
Lesson 1: Introduction to the MOF Manage Layer
Lesson 2: Governance, Risk, and Compliance
Lesson 3: Change and Configuration
Module 3: Plan Phase
This phase focuses on the key elements and Service Management Functions (SMFs) required for successful planning of new or changed IT Services.
Lessons
Lesson 1: Introduction to the MOF Plan Phase
Lesson 2: Business/IT Alignment SMF
Lesson 3: Reliability SMF
Lesson 4: Policy SMF
Lesson 5: Financial Management SMF
Lesson 6: Integrating the Plan Phase with Manage Layer SMFs
Module 4: Deliver Phase
This phase focuses on the key elements and Service Management Functions (SMFs) required for successful introduction of new or changed IT Services into the live environment.
Lessons
Lesson 1: Introduction to the Deliver Phase
Lesson 2: Envision SMF
Lesson 3: Project Planning SMF
Lesson 4: Build SMF
Lesson 5: Stabilize SMF
Lesson 6: Deploy SMF
Lesson 7: Integrating the Deliver Phase with Manage Layer SMFs
Module 5: Operate Phase
This phase focuses on the key elements and Service Management Functions (SMFs) required for ongoing management of live IT Services.
Lessons
Lesson 1: Introduction to the MOF Operate Phase
Lesson 2: Operations SMF
Lesson 3: Service Monitoring and Control SMF
Lesson 4: Customer Server SMF
Lesson 5: Problem Management SMF
Lesson 6: Integrating the Operate Phase with Manage Layer SMFs
Module 6: Summary
This module focuses on reviewing the key elements of the Service Management Functions (SMFs) talked about in the course.
Lessons
Lesson 1: Review of the Manage Layer
Lesson 2: Review of the Plan Phase
Lesson 3: Review of the Deliver Phase
Lesson 4: Review of the Operate Phase
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