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Microsoft Gold Partner

Help Desk Technician

Focuses on Windows XP and resolve end user issues.

COURSE PATH FOR WINDOWS XP
JOB ROLE PATH
HELP DESK TECHNICIAN COURSES
Prerequisites:
Core:
Electives:
Course A100
AND
Course A200
Course 2261/2262M
Course ITIL 200
Course ITIL 400

Focuses on Windows Vista

Help Desk Technician
Focuses on Windows XP and resolve end user issues.
COURSE PATH FOR WINDOWS XP
JOB ROLE PATH
HELP DESK TECHNICIAN COURSES
Prerequisites:
Core:
Electives:
Course A100
AND
Course A200
Course 2261/2262M
Course ITIL 200
Course ITIL 400
Focuses on Windows Vista
COURSE PATH FOR WINDOWS VISTA
JOB ROLE PATH
HELP DESK TECHNICIAN COURSES
Prerequisites:
Core:
Electives:
Course A100
AND
Course A200
Course 5115/5118
AND
Course 5105/5119
AND
Elearning 5058
Course ITIL 200
Course ITIL 400