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QSLive |
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Frequently Asked Questions about QSLive |
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| Here are some of the most common
questions we get about training via QSLive. Is there a price difference for a QSLive class? Unfortunately the costs to deliver an QSLive class are higher today than a regular class, however we do not charge a premium for QSLive events so that we can continue to provide services that meet the needs of IT professionals and developers. Will I be able to see the instructor? Each classroom is outfitted with a webcam. Instructors use the camera throughout the duration of your class. Will I be by myself? Our remote classrooms have had as many as ALL students attend from home or work throughout North America. So there is a good chance that you will be taking the class with one or more peers, even though the instructor is not physically present in the site. In addition, if the instructor is teaching at a nearby site, you still have the option of switching your registration from QSLive to that location. What if I have a question? Simply ask a question as you would in a regular class. Microsoft Lync allows every person to connect all of the remote students to the classroom. What happens if I get stuck in a lab? Just ask for help like in a regular class. The instructor is able to see your screen and can take over your mouse and keyboard to help you, if necessary. Can I take training from my home or office? Yes, you can take QSLive from home, work, or a nearby QuickStart Intelligence facility or partner location. What are the technical requirements to attend classes from home or work? System Requirements
Click here to test your connection. Network/Bandwidth Requirements In order for you to have a satisfactory classroom experience, we require a minimum connection capable of a sustained 1024Kbps download speed and a 768Kbps upload speed. Most broadband-type connections are capable of this speed, however some DSL providers may not be able to sustain trasfer rates of this level. A limited network speed test is available on our Test Page; for a fuller test of network capability, please visit Speedtest.net and run their diagnostic. If you will be connecting to class from behind a firewall, or from a corporate environment, we strongly encourage running GoToMyPC's connection wizard, available Here. Please download the wizard follow the steps outlined Here to test your connectivity to GoToMyPC. Finally, wireless internet connectivity is strongly discouraged as it will impact the quality of your classroom experience. What if I don't like the class? If you do not feel that you are experiencing the same quality of learning that you have come to expect from our classes, simply notify your Account Representative by noon of the first day and return your courseware materials for a full refund. And, as always, we guarantee your training experience with our free retake policy. How is this different from a web seminar (webinar)? In a web seminar, you just listen and watch an instructor presentation. You have no hands-on component. In many webinars, you can't ask questions except for writing chat messages. In an QSLive session you have hands-on access to software for labs and can ask questions freely over the phone. How is QSLive different from other "on-line" web-delivered computer classes? You may have participated in a web-based class where the instructor presents to a group in a web seminar fashion. Sometimes called "synchronous" training, the "on-line" component of the class is when everyone is connected to the instructor presentation. This live lecture will go on for up to 3 hours with very little doing or interaction on your part. During these sessions, an instructor can present to 30 or 40 students because it is mostly one-way communication. Then after the lecture, students schedule lab time where they can access servers that have the course software loaded. During the lab time students work independently. They can e-mail the instructor if they have questions or problems during the labs. In contrast to other blended solutions, our remote students experience a flow of interaction that is exactly like a regular class. You listen to and watch the instructor. Then you experiment and practice with the software. If you get stuck on a lab, you can ask for help right then by talking; not by sending an email. You don't have to schedule time for labs - the labs take place while you are in the class. Do people take a second class in this format? For some people, QSLive is a great solution. We've worked to put the best conferencing technology in place so that you will see very little difference between QSLive and a course that has the instructor present in the same classroom. In 2006 we conducted a survey of QSLive participants and asked them if they would take another course in that format. Over 92% said that they would take another QSLive course. Today we boast of some of the highest customer satifaction ratings for our QSLive collaborative distance learning. Is QSLive right for me? The best candidates for an QSLive class are those people with strong Windows skills and have a great competency of the English language. For more details call and speak to an Account Representative or contact us at info@quickstart.com. |
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