Administering Cisco Unified Contact Center Enterprise, Part 1 v10.x (AUCCE1)

Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment.
  • Virtual Instructor-Led

    Learning Style
  • Beginner

    Difficulty
  • 5 Days

    Course Duration
Purchase Options
TypePriceDiscountsQty
Individual Course
$3,795.00
/ Each
N/A
Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment.

This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.


Course Objectives

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Deploy the CVP VXML component in a Unified CCE solution successfully.
  • Generate basic reports using Cisco Unified IC.


Audience

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Day 1 and Day 2 support personnel.
  • Managers overseeing UCCE deployments


Prerequisites

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of contact center operations
More Information
BrandCisco
Learning StyleVirtual Instructor-Led
DifficultyBeginner
Course Duration5 Days
LanguageEnglish
Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account
Why QuickStart

Turn Training Into A Personalized Learning Experience


  • Project Problem Solving through ExpertConnect & Peer-To-Peer Learning
  • Career Paths - Find The Quickest Path To What You Need To Learn
  • One Subscription, All Access - Take Multiple Courses & Become An Expert
  • Manage Your Organization Through Learner & Manager Analytics
  • Virtual Instructor-Led Training Supplemented With Self-Paced Learning
  • Integrate With Your LMS Through API's

Concierge

Sales (866) 991-3924

Mon-Fri. 8am-6pm CST

Concierge

Chat Live With Us

Mon-Fri. 8am-6pm CST

Concierge

Ask A Learning Concierge