Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment.
  • Virtual Classroom

    Learning Style
  • Intermediate

    Difficulty
  • 5 Days

    Course Duration
Pricing
About Individual Course:
  • Individual course plan gives you access to this course
$3,795.00
$3,795.00
/ Seat
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment.

About this course:

This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE1 course or equivalent prior experience is a prerequisite for attending this course. This course also prepares students for Cisco: 600-460 UCCEIS exam.

The average salary for Network Administrator is $61,474 per year.

Course Objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Audience:

  • Cisco Unified Communications system channel partners and resellers.
  • Day 2 support personnel responsible for advanced administration and support of the UCCE environment.

Prerequisites:

  • Attendance in AUCCE Part 1 (AUCCE1) or equivalent real world experience is a requirement to attend this course.
  • Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful.

Suggested prerequisite courses:

More Information
Brand Cisco
Lab Access Yes
Technology Cisco
Learning Style Virtual Classroom
Difficulty Intermediate
Course Duration 5 Days
Language English
VPA Eligible VPA Eligible
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