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Cisco Unified Intelligence Center for End Users v1.x (CUICEU)

The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course.
  • Virtual Classroom

    Learning Style
  • Intermediate

    Difficulty
  • 2 Days

    Course Duration
Pricing
About Individual Course:
  • Individual course plan gives you access to this course
$2,495.00
$2,495.00
/ Seat
The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course.

About this course:

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

Audience:

  • Cisco technical customers
  • Cisco technology partners
  • Cisco employees

Prerequisites:

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise
  • A working knowledge of contact center operations

Suggested prerequisite courses:

More Information
Brand Cisco
Lab Access Yes
Technology Cisco
Learning Style Virtual Classroom
Difficulty Intermediate
Course Duration 2 Days
Language English
VPA Eligible VPA Eligible
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FAQ's

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.


I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.


Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.


I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.


What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.


I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.


How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

Sales Support

Sales (866) 991-3924

Mon-Fri. 8am-6pm CST

Have Questions? Ask Us.

Why QuickStart

Turn Training Into A Personalized Learning Experience


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  • Virtual Classroom Training & Self-Paced Learning
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Course Prerequisites
Deploying Cisco Unified Contact Center Express v5.0 (CS-UCCX)
2300%
  • Virtual Classroom
  • 5 Days
$3,495.00
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