Citrix XenApp and XenDesktop Help Desk Support (CXD-105)
Virtual ClassroomLearning Style
2 DaysCourse Duration
About Individual Course:
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.
- Portal Page Customization
- Help desk representatives support XenApp and XenDesktop 7.x users
- Have an understanding of server, desktop and application virtualization concepts
- Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course
Virtual Instructed-Led Outline
Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
- XenApp and XenDesktop 7.x Architecture
- XenApp and XenDesktop 7.x Infrastructure
- Overview of the Help Desk
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
- Authentication ta XenApp or XenDesktop Environment
- Understanding Citrix Receiver
- Navigating Receiver
- Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
- Delegated Administration
- Working with Machine Catalogs
- Working with Delivery Groups
- Understanding Citrix Policies
- Understanding End-User Profiles
- Troubleshooting Policies
Module 4: Printing in a XenApp and XenDesktop Environment
- Printing Concepts
- Default Printing Behavior
- Printer Provisioning
- Citrix Universal Print Driver and Server
- Troubleshooting Printing Issues
Module 5: Resolving Issues Using Citrix Director
- Citrix Director
- Viewing User Details
- Interacting with the End User
- Resolving End-User Issues
- Monitoring with the Director Dashboard
- Troubleshooting Director Issues
|Learning Style||Virtual Classroom|
|Course Duration||2 Days|
|Guaranteed To Run||Guaranteed To Run|
Frequently Asked Questions About Virtual Instructor-Led Courses
I can't connect to my class, what are my options?
The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.
I can't make it to attend to class. Can I reschedule?
Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at email@example.com or 1-855-800-8240.
Will I get my certificate upon completion?
Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact firstname.lastname@example.org with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.
I cannot connect to my lab. Help!
Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at email@example.com. You can also check with your Instructor or the Associate Instructor if your class includes one.
What is my access code for Skillpipe?
A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from firstname.lastname@example.org. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at email@example.com.
I don't have audio. I can't hear the instructor.
Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at firstname.lastname@example.org.
How can I reach student support?
Support can be reach via phone at 1855-800-8240; via email at email@example.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.
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