Communications Manager Administration v10.x (CMA)

Communications Manager Administration for Version 10.0 (CMA v10.0) is an instructor-led course for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 10.0 (CUCM 10) product.
    • Learning Style
      Virtual Instructor-Led
    • Difficulty
      Beginner
    • Course Duration
      3 Days
Communications Manager Administration for Version 10.0 (CMA v10.0) is an instructor-led course for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 10.0 (CUCM 10) product.
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This course will introduce you to the CUCM 10.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.


Course Objectives

  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer


Audience

  • Customers who will be configuring and maintaining CUCM 10.0
  • PBX System Administrators transitioning to CUCM administration
  • IP networking professionals taking on responsibility for CUCM administration
  • Workers being cross-trained for CUCM administration coverage
  • Cisco Unified Communications system channel partners and resellers


Prerequisites

  • An understanding of IP networking concepts (CCNA-level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • The ability to understand, read and speak English in a business and technical context (the CMA v10.0 course is available only in English at this time)
More Information
Learning Style Virtual Instructor-Led
Difficulty Beginner
Course Duration 3 Days
Language English
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