Deploying Cisco Unified Contact Center Express v5.0 (CS-UCCX)

The learning and experience required for tasks generally needed while performing Contact Centre Deployment are provided by this Cisco certification training.
  • Virtual Classroom

    Learning Style
  • Intermediate

  • 5 Days

    Course Duration
About Individual Course:
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The learning and experience required for tasks generally needed while performing Contact Centre Deployment are provided by this Cisco certification training.

This course will help the students to prepare for the Cisco: 500-052 UCCXD exam. The Cisco Contact center express training course assists the students to gain hands-on experience and learning of tasks generally performed while contact center deployment. The Cisco Certification training course also includes deployment of (Cisco Unified IP IVR and Cisco Unified CCX) Cisco Unified IP Interactive Voice Response (IVR) and Cisco Unified Contact Center Express as interaction center solutions. Scripting, Installation, troubleshooting, planning and configuration are all included in task.

The average salary for Cisco Systems Engineer salary is $120,003 per year.

Course Objectives

  • Learning to look after and maintaining the Cisco Unified CCX system.

  • Describing the complete CCX installation procedure and configuration along with the description of the configuration of web pages and the whole procedure required for establishing the call on Cisco Unified CCX.

  • Give the overall detailed information of the Cisco Unified CCX ACD functions including the advanced scripting topic, basic contact center build-up, reporting, agent and supervisor desktop configurations, and scripting.

  • Give detailed information of the Cisco Unified Contact Center Express product suite which will cover details of the architecture, product, ordering and sizing tools, software and hardware options and compatibility.

  • Provide details of the Cisco Unified CCX Premium like Outbound Dialler, Agent Web Chat, Remote Monitoring, Agent Email, (TTS) Text-to-speech and (ASR) Automatic Speech Recognition’s installation, configuration and the usage of its features.

  • Teaching how to install and implement general IVR scripting methods and description of the Cisco Unified CCX script editor.


  • The customers of Unified Contact Center Express goods preserving and arranging.

  • Engineers of the system.

  • The resellers and associates of Cisco Unified Communication Channel.


  • Administrators of Cisco Unified Communications.

  • Internetworking basics.

  • Interaction Center working.

  • Initial IP telephony concepts.

  • Cisco IP correspondent, Cisco IP mobile phones.

Suggested prerequisite courses

  • Administering Cisco Unified Communications Manager and Unity Connection v8.x (ACUCM-AUC)

  • Administering Cisco Unified Communications Manager and Unity Connection v10 (ACUCM-AUCv10)

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    More Information
    Lab AccessYes
    Learning StyleVirtual Classroom
    Course Duration5 Days
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