Deploying Cisco Unified Intelligence Center v8.0 (DUIC) (CS-DUIC)
Virtual ClassroomLearning Style
3 DaysCourse Duration
About Individual Course:
About this course:
QuickStart's Deploying Cisco Unified Intelligence Center (DUIC) 8.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
The average salary for Cisco Systems Systems Engineer salary is $120,003 per year.
After completing this course, students will be able to:
- Provide a comprehensive overview of Cisco Unified Intelligence Center
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements
- System engineers.
- The knowledge and skills that you should have before attending this course are:
- A working knowledge of Unified Contact Center Enterprise
- A working knowledge of contact center operations
Suggested prerequisite courses:
Virtual Instructed-Led Outline
Module 1: Cisco Unified Intelligence Center Overview
Provide a comprehensive overview of the Cisco Unified Intelligence Center.
Lesson 1: Cisco Unified Intelligence Center Overview
- Describe the major features of CUIC
- Describe the different types of presentation formats
- Explain how CUIC reports can be personalized to fit individual needs and roles
Lesson 2: Managing Cisco Unified Intelligence Center Components
- Describe how to use the CUIC Controller to perform administrative, maintenance, and provisioning functions
- Describe drawers from the Administration console
Lesson 3: Cisco Unified Intelligence Center Deployment Considerations
- Explain the system (software) compatibility options
- Explain the various CUIC deployment models
- Explain how member nodes work with the controller node in a cluster deployment of CUIC
- Describe how data is replicated across multiple reporting nodes
Lesson 4: Cisco Unified Intelligence Center Security and License Types
- Define the various features of CUIC and list the features available by product licensing
- Explain the various Report Template modifications in the two versions of the application
- Describe how to secure CUIC from within the Security Center by segregating data and reports by users and
Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security
Demonstrate how to install, administer and provide security for the CUIC solution.
Lesson 1: Installing Cisco Unified Intelligence Center
- Describe the basic pre-installation tasks, including obtaining the license file
- Describe the basic installation configuration information as well as how to perform both media and hardware
- Describe the process of installing the controller
- Demonstrate how to log into the system, upload a license file and define a member node
- Demonstrate how to install and configure a member node
Lesson 2: Cisco Unified Intelligence Center Administration
- Describe the function of Super Users, how to set up user security, and how to identify the drawer that contain this functionality
- Identify the drawer that allows you to list all configured devices, maintain the cluster and view the details of device configurations
- Describe how to administer other nodes by using the Control Center drawer
- Describe the integration with Cisco Unified CCE and the tasks involved in setting up the CUIC configuration
Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center
- Describe the features available in CUIC to ensure a secure system at the user level
- Describe how to examine, modify, add or delete CUIC users
- Describe how to examine, modify, add or delete user groups and explain their benefits
- Explain how to modify user roles and permissions to reflect a customer's specific security requirements
Module 3: Running Cisco Unified Intelligence Center Reports
Describe reporting concepts as well as capabilities and features of CUIC reports.
Lesson 1: Running Cisco Unified Intelligence Center Reports
- Describe the concept of real-time vs. historical reports
- Describe the various Stock Reporting templates
- Demonstrate how to run Stock Reports
Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports
- Describe how to save a copy of a Cisco Unified CCE Stock Report that will be modified
- Modify the new report and observe the resulting changes
- Save the new report for repeated use
Module 4: Cisco Unified Intelligence Center Custom Reporting
Provide a detailed description of how custom reports from normal data sources (Cisco UCCE and CVP) as well as new
data sources can be created to specific customer requirements.
Lesson 1: Cisco Unified CCE Key Concepts
- Describe how UCCE provides a consolidated view of data to Unified Intelligence Center
- Describe how Unified Intelligence Center historical reports access the AWDB, which has views to historical data on the HDS database
- Describe the UCCE database structure
- Describe why report data can differ in a contact center
Lesson 2: Creating a New Cisco Unified Intelligence Center Report
- Demonstrate how to create a new custom report
- Describe how to modify the views of the data from the newly created custom report
- Describe how to create a simple report definition and the script associated with it
- Demonstrate how to create a dashboard and customize it to reflect several views
Lesson 3: Call Detail Record Searches
- Describe how to import a new custom report
- Demonstrate how to modify the views of the data from the newly imported custom report
- Describe how to export a report
|Learning Style||Virtual Classroom|
|Course Duration||3 Days|
|VPA Eligible||VPA Eligible|
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