Deploying Unified Contact Center Enterprise v10.x (DUCCE)

Looking for a course that can help you understand the ins and outs of deploying the Unified Contact Center Enterprise product? We’ve got you covered. Designed for students interested in using the Unified Contact Center Enterprise v10 effectively, the Deploying Unified Contact Center Enterprise can help equip you with the knowledge and skills required for installation, deployment, and troubleshooting of the product. With an in-depth introduction to the fundamentals of the tools and features of the product, this course will also help students understand how issues with inbound and outbound Contact Center functionality can be identified and rectified.
  • Virtual Classroom

    Learning Style
  • Beginner

    Difficulty
  • 5 Days

    Course Duration
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Looking for a course that can help you understand the ins and outs of deploying the Unified Contact Center Enterprise product? We’ve got you covered. Designed for students interested in using the Unified Contact Center Enterprise v10 effectively, the Deploying Unified Contact Center Enterprise can help equip you with the knowledge and skills required for installation, deployment, and troubleshooting of the product. With an in-depth introduction to the fundamentals of the tools and features of the product, this course will also help students understand how issues with inbound and outbound Contact Center functionality can be identified and rectified.

Created especially for professionals responsible for installation or providing support related to the Unified Contact Center Enterprise v10, the Deploying Unified Contact Center course can help students learn about system functionality through CCE scripting. The CCE scripting knowledge and skills taught in the Deploying Unified Contact Center Enterprise v10 course will serve as the foundation for the AUCCE1 and AUCCE2 courses, making it a great start to your journey of Cisco certification training.

Course Objectives

  • Identification of Unified Contact enter Enterprise v10 operations and components for effective installation, deployment, and troubleshooting

  • Introduction to UCCE tools and practical demonstration of how they can be leveraged for a basic Unified Contact Center Enterprise system installation.

  • Introduction to UCCE deployment and the steps required for the facilitation of support agents

  • Introduction to the process involved for installation of Contact Center Enterprise VXML solutions

  • Introduction to the steps involved in installing, configuring, and supporting Cisco Contact Enterprise solutions and outbound option campaigns.

Audience

This course is intended for:

  • Resellers and partners of Cisco Unified Communication systems

  • IT professionals and system engineers using the CCE product

  • Customers responsible for the deployment and maintenance of Cisco Unified Contact Center Enterprise products

  • Students interested in Cisco certification training

Prerequisites

  • Understanding and hands-on experience with networking concepts and Cisco components such as switches and routers

  • Understanding and hands-on experience with Microsoft software products, the Active Directory environment, and the deployment of products such as Microsoft Windows Server in this environment

  • Attendance in AUCCE 1 or hands-on experience with the concepts taught in the course

Coming Soon
More Information
Lab AccessNo
Learning StyleVirtual Classroom
DifficultyBeginner
Course Duration5 Days
LanguageEnglish
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FAQ's

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.


I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.


Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.


I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.


What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.


I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.


How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

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