Which of the following is NOT an objective of Continual Service Improvement?
The primary purpose of Continual Service Improvement is to continually align and realign IT Services to changing business needs.” What is the main way in which this is achieved?
What is the main goal of using the Deming Cycle?
Which are the missing steps from the Question Model in the list below?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
When improving processes, what are four important areas that measurements and metrics can be focused on?
Which of the following statements is correct?
Which of the following most accurately describes the relationship between technology and service metrics?
Which of the following statements is INCORRECT in describing the role of a Service Owner?
In what order would you typically expect the following steps to be conducted when building a RACI matrix?
1. Conduct meetings and assign the RACI codes
2. Identify/define the roles
3. Distribute the chart and incorporate feedback
4. Identify the activities/processes
5. Identify any gaps or overlaps
Which of the following metrics would be LEAST useful in helping Question identify opportunities for IT-related improvements?
About Individual Course:
|Learning Style||Self-Paced Learning|
|Course Duration||1 Hour|