Certification Exam Prep Questions For ITIL Service Life Cycle


QuickStartis now offering assessment questions for ITIL Service Life Cycle. Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Service Life Cycle.


Arrow
 

1

From the customer viewpoint, in which phase of the lifecycle is actual value seen?

A. Service Strategy
Incorrect.
B. Service Design
Incorrect.
C. Service Transition
Incorrect.
D. Service Operation
Correct!
2

Which phases of the Service Lifecycle are known as the ‘progressive phases’?

3

Which phase of the lifecycle provides guidance on managing complexities associated with changes to services involving Release Management, Programme Management and Risk Management?

A. Service Design
Incorrect.
B. Service Operation
Incorrect.
C. Service Strategy
Incorrect.
D. Service Transition
Correct!
4

Which of the following statements best describe Utility and Warranty from the customer’s perspective?

5

What distinctive ‘capabilities’ do service providers need to develop?

6

For which phase of the Service Lifecycle is it most important to take a holistic approach?

A. Service Strategy
Incorrect.
B. Service Design
Correct!
C. Service Transition
Incorrect.
D. Service Operation
Incorrect.
7

The ITIL framework provides a source of good practice in Service Management. Which of the following statements about ITIL are correct?

1. The core ITIL publications are applicable to all types of organizations

2. The structure of the ITIL core is in the form of a process framework

3. ITIL provides complementary guidance for specific industry sectors

4. ITIL can be adapted for use in various business environments

A. 1 and 2 only
Incorrect.
B. 2 and 4 only
Incorrect.
C. 1, 3 and 4 only
Correct!
D. 1, 2 and 4 only
Incorrect.
8

In which core publication are Change Management and Knowledge Management detailed?

A. Service Design
Incorrect.
B. Service Operation
Incorrect.
C. Service Strategy
Incorrect.
D. Service Transition
Correct!
9

Output from Service Strategy is used as input to plan new and changed services in which phase of the Service Lifecycle?

A. Service Design
Correct!
B. Service Operation
Incorrect.
C. Service Strategy
Incorrect.
D. Service Transition
Incorrect.
10

Which of the following is NOT a goal or an objective of Service Design?

PDP Url

Practice Exam - ITIL Service Life Cycle


Self-Paced

Learning Style

Beginner

Difficulty

1 Hour

Course Duration

Course Info

Download PDF

Certificate

See Sample

Buy Individually
About Individual Course:
  • Individual course plan gives you access to this course
$109.00
$109.00
/ Each

Outline

More Information

More Information
Lab Access No
Learning Style Self-Paced Learning
Difficulty Beginner
Course Duration 1 Hour
Language English

Reviews

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Contact A Learning Consultant


click here