Certification Exam Prep Questions For ITIL Service Transition


QuickStart is now offering assessment questions for ITIL Service Transition. Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Service Transition.


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1

Which of the following is NOT an objective of Release and Deployment Management?

2

The main goal of Knowledge Management is to enable organizations to?

3

Which of the following is NOT a goal of Service Transition?

4

Which of the following statements regarding the Service Knowledge Management System (SKMS) is most accurate?

5

Which of the following statements regarding CIs is INCORRECT?

6

What is the correct sequence for the following activities within the Normal Change process?

• Create and record the RFC
• Authorize and schedule the Change
• Assess and evaluate the RFC
• Review and close the Change record
• Co-ordinate the Change implementation

(Select One)

A. 1, 2, 3, 4, 5
Incorrect.
B. 2, 1, 3, 5, 4
Incorrect.
C. 1, 3, 5, 4, 2
Incorrect.
D. 1, 3, 2, 5, 4
Correct!
7

From a Knowledge Management perspective, which of the following statements best describes Knowledge?

8

Which of the following could typically be included within an SKMS?

• Details about staff experience
• Records of peripheral matters (e.g. weather, user numbers and behavior)
• Suppliers? and partners? requirements, abilities and expectations
• Skills databases and professional development records

(Select One)

A. 1, 2 and 3 only
Incorrect.
B. 2 and 4 only
Incorrect.
C. All of the above
Correct!
D. 1 and 4 only
Incorrect.
9

A secure storage facility where master copies of authorized software Configuration Items are stored could best be described as a …?

10

Which of the following are goals of Change Management?

• To respond to customers? changing business requirements whilst maximizing value, reducing Incidents, disruption and rework
• To respond to business and IT requests for change that will align IT services with business needs
• To minimize the number of quality and compliance issues caused by inaccurate recording of configurations and service assets

(Select One)

A. 1 only
Incorrect.
B. 3 only
Incorrect.
C. 1 and 2 only
Correct!
D. All of the above
Incorrect.
11

The following statements are related to which ITIL concept?

• There is a defined trigger.
• The task is well known, documented and proven.
• Authority is effectively given in advance.
• Budgetary Approval will typically be preordained.
• The risk is low

(Select One)

12

Which of the following are typically considered during remediation planning?

• Back out plans
• Baselines
• Revisiting the original change request
• Criteria for invoking Business/Service Continuity arrangements

(Select One)

A. 1, 2 and 4 only
Incorrect.
B. 3 and 4 only
Incorrect.
C. 3 only
Incorrect.
D. All of the above
Correct!
13

Which of the following may contribute to a Change Advisory Board meeting?

• Change Manager
• Customers
• Facilities Manager
• Suppliers and outsourcing partners
• Representative from Financial Management

(Select One)

A. 2, 3 and 4 only
Incorrect.
B. All of the above
Correct!
C. 1, 2 and 5 only
Incorrect.
D. 3, 4 and 5 only
Incorrect.
14

Which of the following is NOT a purpose of Service Asset and Configuration Management (SACM)?

15

Which of the following would NOT typically form part of the Definitive Media Library (DML)?

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Practice Exam - ITIL Service Transition


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Learning Style

Beginner

Difficulty

1 Hour

Course Duration

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Lab Access No
Learning Style Self-Paced Learning
Difficulty Beginner
Course Duration 1 Hour
Language English

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