Course Information

About this course:

This course will provide you the knowledge and skills to strengthen compliance measures, streamline communication protocol and enhance your communication systems and devices with Cisco Unified IM & Presence (IM&P), Cisco Unity® Connection, Single Sign-On (SSO), and Cisco Unity Express, and Application clients.

Through a combination of lessons and hands-on training, you will be able to maximize the agility of robust management systems. Upon competing this course, you will be fully prepared to take the Implementing Cisco Collaboration Applications (300-810 CLICA) exam.

Course Objective:

Following are competencies you will have after taking this course:

• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM&P
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM&P server
• Configure call recording and monitoring
• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber® and Cisco Unified Communications Manager IM&P are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM&P and Cisco Jabber functionality

Audience:

This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

• Network engineer
• Network manager
• Network administrator
• Network architect
• Network designer

Prerequisite:

You should have the following before taking this course:

• Basic understanding of voice and video
• Cisco Unified Communications Manager experience including single-site dial plan, single public switched telephone network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
• Basic understanding of networking technologies

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)