IT Service Management with System Center Service Manager (MS-10965)

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System Center Service Manager (SCSM) is an incorporated platform to advance the output of your existing IT staff whilst aligning to industry most excellent practice such as ITIL. In this five-day IT Ops Training students will get the basic knowledge and handling of Customize Service Manager Forms along with IT service management training. IT service management (ITSM) gives your organization the incorporated, process-based best practices obligatory to respond to fast change, make best use of resources and resolve customer needs.


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5 Days

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System Center Service Manager (SCSM) is an incorporated platform to advance the output of your existing IT staff whilst aligning to industry most excellent practice such as ITIL. In this five-day IT Ops Training students will get the basic knowledge and handling of Customize Service Manager Forms along with IT service management training. IT service management (ITSM) gives your organization the incorporated, process-based best practices obligatory to respond to fast change, make best use of resources and resolve customer needs.

Course Information

This IT Ops Training course will offer students with the key information obligatory to deploy and construct System Centre 2016 Service Manager.  Via hands-on labs, students will learn the following:

  • Where Service Manager resides within the System Center 2016 product

  • What business and technical necessities Service Manager is designed to encounter

  • How Service Manager arrange itself to ITIL and MOF

  • How to architect and execute a System Center 2016 Service Manager deployment

  • How to upgrade a current Service Manager 2012 R2 environment to System Center 2016

  • How to adopt a System Center 2016 Service Manager to be in line with corporate standards

  • How to organize Incident and Problem Management

  • How to construct Activity, Change and Release Management

  • How to construct Service Requests

  • How to arrange Service Level Management

  • How to modify the Self-Service Portal

  • How to configure Reporting and Analysis

  • How to troubleshoot Service Manager and carryout disaster recovery

  • How to establish customized Service Manager Forms


This course is proposed for cloud and data enter administrators who are fresh to System Centre 2016 Service Manager and are accountable for deploying, configuring and working it in their cloud or data enter. This course is as well planned for Cloud and data enter administrators who are previously familiar with Service Manager and want to improve their skills to incorporate the new features originate in System Centre 2016 Service Manager.

Course Objectives:

After carrying out this course, students will be capable to:

  • Explain Service Manager 2016

  • Improve to Service Manager 2016

  • Set up Service Manager 2016

  • Explain Service Manager Usage cases

  • Build up base settings in Service Manager 2016

  • Construct Incident and Problem Management

  • Construct Activity, Change, and Release administration

  • Construct and Manage Service Requests

  • Computerize business processes with Service Manager and Orchestrator

  • Construct Service Level Management

  • Modify the Self-Service Portal

  • Make use of Reports and Analyse Data in Service Manager

  • Perform highly developed troubleshooting and failure recovery in Service Manager

  • Adapt Service Manager Forms


Frequently Asked Questions

1- What are the prerequisites to the IT Service Management with System Center Service Manager (MS-10965) course?
  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012
  • An understanding of the IT management processes that are included with ITIL and MOF

3- How to update Data Center Manager from 1 service pack to another? (From 2016 --> to 1807)

You must have System Center Operations Manager, version 1801 installed to apply the update. Operations Manager packages are available from Microsoft Update or by manual download. To obtain and install an update package from Microsoft Update on Windows Server 2016 or a later version, follow these steps on a computer that has an Operations Manager component installed:

  • Select Start, and then select Settings.
  • In Settings, select Updates & Security.
  • On the Windows Update tab, select Check Online for updates from Microsoft Update.
  • Select Important updates are available.
  • Select the update package, and then select OK.
  • Select Install updates to install the update package.

4- What are the Management Packs? Management packs typically contain monitoring settings for applications and services. After a management pack is imported into a management group, System Center 2016 - Operations Manager immediately begins monitoring objects based on default configurations and thresholds that are defined in the management pack.

5- How to Backup the Management Packs?

You can back up Management Packs, either by using the Import/Export Management PacksWizard, or by using the Management Module command-line tool (ManagementModuleUtil.exe. To export a Management Pack using the Import/Export Management PacksWizard

  • Open the MOM Administrator console.
  • In the console tree, click Management Packs, and then in the Details pane, click Import/Export Management Packs.
  • On the Import or Export Management Packs page, click Export Management Packs.
  • On the Select a Rule Group page, expand Rule Groups, expand the subfolders to select child rule groups, and click the rule group that you want to export.
  • On the Select Views page, select the Views check-box to export all views, or expand Views to select all views for a rule group, or to select individual views.
  • On the Select Tasks page, select the Tasks check-box to export all tasks, or expand Tasks to select specific tasks to export.
  • On the Management Pack Name page, type a name, click Browse to navigate to the location that you want to export the Management Pack to, select an overwrite handling option, and then click Next.
  • On the Completing the Management Pack Import/Export Wizard page, click Finish.

6- What is the Rollback plan?

There are times when you may want to revert back to older version of a Management Pack (MP) for a given workload. Currently, the Operations Manager UI allows you to delete and re-import Management Packs from the “Installed Management Packs” screen.

7- More than 1 Secondary Server, do you need to setup a Load Balancer?

Load balancer allows you to adjust how traffic is distributed. We can always use this feature to manipulate traffic distribution.

8- When upgrading the secondary management server installed on the SSP server, do we have to stop the IIS service or website?

We have to stop all the connectors and Disable the Operations Manager website in IIS.

More Information

More Information
SubjectsIT Ops & Management
Lab AccessNo
Learning StyleVirtual Classroom
Learning TypeCourse
Course Duration5 Days
SATV Value5
VPA DiscountVPA Discount


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