IT Service Management with System Center Service Manager (MS-10965)

System Center Service Manager (SCSM) is an incorporated platform to advance the output of your existing IT staff whilst aligning to industry most excellent practice such as ITIL. In this five-day IT Ops Training students will get the basic knowledge and handling of Customize Service Manager Forms along with IT service management training. IT service management (ITSM) gives your organization the incorporated, process-based best practices obligatory to respond to fast change, make best use of resources and resolve customer needs.
  • Virtual Classroom

    Learning Style
  • Beginner

    Difficulty
  • 5 Days

    Course Duration
  • 5 Days

    SATV Value
  • Course Info

  • Sample Certificate

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System Center Service Manager (SCSM) is an incorporated platform to advance the output of your existing IT staff whilst aligning to industry most excellent practice such as ITIL. In this five-day IT Ops Training students will get the basic knowledge and handling of Customize Service Manager Forms along with IT service management training. IT service management (ITSM) gives your organization the incorporated, process-based best practices obligatory to respond to fast change, make best use of resources and resolve customer needs.

This IT Ops Training course will offer students with the key information obligatory to deploy and construct System Centre 2016 Service Manager.  Via hands-on labs, students will learn the following:

  • Where Service Manager resides within the System Center 2016 product

  • What business and technical necessities Service Manager is designed to encounter

  • How Service Manager arrange itself to ITIL and MOF

  • How to architect and execute a System Center 2016 Service Manager deployment

  • How to upgrade a current Service Manager 2012 R2 environment to System Center 2016

  • How to adopt a System Center 2016 Service Manager to be in line with corporate standards

  • How to organize Incident and Problem Management

  • How to construct Activity, Change and Release Management

  • How to construct Service Requests

  • How to arrange Service Level Management

  • How to modify the Self-Service Portal

  • How to configure Reporting and Analysis

  • How to troubleshoot Service Manager and carryout disaster recovery

  • How to establish customized Service Manager Forms

Audience:

This course is proposed for cloud and data enter administrators who are fresh to System Centre 2016 Service Manager and are accountable for deploying, configuring and working it in their cloud or data enter. This course is as well planned for Cloud and data enter administrators who are previously familiar with Service Manager and want to improve their skills to incorporate the new features originate in System Centre 2016 Service Manager.

Course Objectives:

After carrying out this course, students will be capable to:

  • Explain Service Manager 2016

  • Improve to Service Manager 2016

  • Set up Service Manager 2016

  • Explain Service Manager Usage cases

  • Build up base settings in Service Manager 2016

  • Construct Incident and Problem Management

  • Construct Activity, Change, and Release administration

  • Construct and Manage Service Requests

  • Computerize business processes with Service Manager and Orchestrator

  • Construct Service Level Management

  • Modify the Self-Service Portal

  • Make use of Reports and Analyse Data in Service Manager

  • Perform highly developed troubleshooting and failure recovery in Service Manager

  • Adapt Service Manager Forms

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More Information
Lab Access No
Technology Microsoft
Learning Style Virtual Classroom
Difficulty Beginner
Course Duration 5 Days
Language English
SATV Value 5 Days
VPA Discount VPA Discount
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FAQ's

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.


I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.


Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.


I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.


What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.


I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.


How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

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