ITIL Service Operation (SO)

Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Self-Paced Learning

    Learning Style
  • Intermediate

    Difficulty
  • 6 Hours

    Course Duration
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Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

About this course:

This intermediate level certification course focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. This ITIL Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. This course also prepares the students for the ITIL Intermediate Module - Service Operation exam.

The average salary for a Network & Server Infrastructure specialist is $95,000 per year.

Course Objective:

After completing this course, students will be able to:

  • Plan key activities for ITIL Service Operation processes
  • Maintain stability in SO while allowing for changes in design, scale, scope, and service
  • Support operations through new models and architectures
  • Evaluate SO processes with critical success factors and KPIs

Audience:

This course is intended for:

  • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Prerequisites:

  • Hold the ITIL Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
  • Attend an accredited training course In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination.

Suggested prerequisites courses:

More Information
BrandITIL
Lab AccessNo
TechnologyITIL
Learning StyleSelf-Paced Learning
DifficultyIntermediate
Course Duration6 Hours
LanguageEnglish
VPA EligibleVPA Eligible
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