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ITIL Service Operation

This ITIL Service Operation course focuses on delivery and control process activities, and aims for a steady state of managing services.

    • Learning Style
      Self-Paced Learning
    • Difficulty
      Beginner
    • Course Duration
      10 Hours

This ITIL Service Operation course focuses on delivery and control process activities, and aims for a steady state of managing services.

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The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability work stream. Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

The SO module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level. According to CIO online magazine, the average ITIL Expert who has several years of ITIL implementation experience has a salary is $98,000

 

Target Audience:

The Service Operation certification would suit candidates in the roles of Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Service Desk and Incident Manager, Network Support & Security Managers.

Pre-Requisites:

The candidates are required to have passed the ITIL Foundation Exam before attempting any ITIL Intermediate Certification Exams, including this ITIL Service Operation Exam. 

More Information
Brand ITIL
Lab Access No
Learning Style Self-Paced Learning
Difficulty Beginner
Course Duration 10 Hours
Language English
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