ITIL® Release, Control And Validation (ITIL®-RCV)
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About this course:
The course and associated examination are free-standing but also part of the ITIL® intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.
Though the course and the exam that follows it are standalone they are also a part of the ITIL® intermediate capability stream. It is a module that will lead you to ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.
The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the ITIL® Intermediate Qualification: Release, Control and Validation Certificate.
You will only be qualified when you sit for the 90-minute closed book exam that is made up of 8 scenarios based complex multiple-choice questions. The exam is usually taken at the end of the course and the successful delegates will be awarded the ITIL® Intermediate Qualification: Release, Control, Validation Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL® Expert Certification.
The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers' proven implementation track record
Though this qualification is free standing it also adds 4 credits towards the ITIL Expert Certification..
The course follows an accredited course syllabus and also the certification process. The combined practical exercises, examination practice, tutorials taught in the essence of the trainers’ proven implementation techniques will serve to become the perfect foundation for you to move forward.
The ITIL® Certificate in Release, Control and Validation (RCV) is intended to enable the holders of the certificate to apply RCV practices in the service management lifecycle and specifically in the following key ITIL® process, role and function areas:
Service asset and configuration management
Service validation and testing
Release and deployment management
Roles and responsibilities
Technology and implementation
Individuals who require a deep understanding of the ITIL® Certificate in the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization
All those who need to gain a deeper understanding of the ITIL® Certificate in The Release, Control, And Validation processes, along with how they can be used to better the quality of the IT service support in the organization will benefit magnanimously from this course.
IT professionals who are working within an organization which has adopted and adapted ITIL® and who need to be informed about, and thereafter contribute to, an ongoing service improvement programmer
This course is ideal for the IT professionals who are working in an organization which has recently adopted the ITIL®. They wish to be more informed about the concept, so they can contribute more, thus improving the ongoing service improvement program even further.
Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
This course is for individuals who have already received ITIL® Foundation Certificate in IT Service Management and wish to move to the next level.
Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
This course will act as a prerequisite for the ITIL® Expert certificate in IT Service Management, so it is useful for those seeking the certification.
Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
Attend an accredited training course
It is recommended that candidates can demonstrate familiarity with IT terminology and understand release, control and validation within the context of their own business environment and have experience of working in a service management capacity within a service provider environment, with responsibility for at least one of the included process and functions.
Candidates should be familiar with the IT terminologies and also understand how to control, validate, and release in their own business environment. They should also have experience in working for a service provider having taken responsibility for at least one of the processes and functions mentioned.
Virtual Instructed-Led Outline
- Introduction to release, control and validation
- The purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service lifecycle
- Developing a transition strategy and planning and coordinating service transition activities, including associated roles and responsibilities
- Change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, knowledge management
- The purpose, objectives, scope and importance of each process to generate business value
- Process policies, principles, concepts, activities, methods and techniques in relation to RCV practices and efficient use of process metrics
- Release, control and validation roles and responsibilities
- Service transition roles and responsibilities and their relationship to RCV practices
- Specific process roles and functions that are responsible for executing each step of the process
- Technology and implementation considerations
- Technology and implementation considerations for release, control and validation and the relationship to other lifecycle stages
|Learning Style||Virtual Classroom|
|Course Duration||5 Days|
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