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Skype is a free software program that works with your Internet connection and turns your computer into an internet phone, allowing you to make free Skype-to-Skype calls. Skype can even be downloaded on mobile phones, tablets, and much more so you can reach anyone in the world at any time.
Self-Paced Learning Outline
- What you will learn in this training
- Introducing Skype
- Downloading and installing Skype
- Creating an account
- Launching and signing into Skype
- Navigating the interface
- Adding a contact
- Adding a phone number
- Accepting or rejecting a contact request
- Renaming a contact
- Changing how the contacts are displayed
- Viewing contact lists
- Creating a contact list
- Renaming or deleting a contact list
- Blocking a contact
- Unblocking a contact
- Deleting a contact
- Sending an instant message to another Skype user
- Adding another person to an IM message
- Saving a group
- Creating a group
- Sending a file to another Skype user
- Receiving a file from another Skype user
- Calling another Skype user
- Using call options
- Making a video call to another Skype user
- Answering a video call from another Skype user
- Using video call options
- Viewing the recent tab
- Viewing your Skype profile
- Changing your Skype picture
- Changing your Skype password
- Setting Skype options
|Learning Style||Self-Paced Learning|
|Course Duration||1 Hour|
|VPA Discount||VPA Discount|
Frequently Asked Questions About Virtual Instructor-Led Courses
I can't connect to my class, what are my options?
The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.
I can't make it to attend to class. Can I reschedule?
Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at firstname.lastname@example.org or 1-855-800-8240.
Will I get my certificate upon completion?
Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact email@example.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.
I cannot connect to my lab. Help!
Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at firstname.lastname@example.org. You can also check with your Instructor or the Associate Instructor if your class includes one.
What is my access code for Skillpipe?
A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from email@example.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at firstname.lastname@example.org.
I don't have audio. I can't hear the instructor.
Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at email@example.com.
How can I reach student support?
Support can be reach via phone at 1855-800-8240; via email at firstname.lastname@example.org or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.
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