Certification Practice Test Sample Questions For ITIL Service Life Cycle

Name: Practice Exam - ITIL Service Life Cycle
SKU: Practice Exam - ITIL Service Life Cycle
Price: 109 USD
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QuickStartis now offering sample questions for ITIL Service Life Cycle. Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice test to better aid in certification. 100% of the questions are real test questions; from a recent version of the ITIL Service Life Cycle exam.

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ITIL Service Life Cycle Sample Exam Questions

From the customer viewpoint, in which phase of the lifecycle is actual value seen?

A. Service Strategy: Incorrect.

B. Service Design: Incorrect.

C. Service Transition: Incorrect.

D. Service Operation: Correct!

Which phases of the Service Lifecycle are known as the ‘progressive phases’?

A. Service Strategy and Continual Service Improvement: Incorrect.

B. All five of the lifecycle phases: Incorrect.

C. None of the lifecycle phases: Incorrect.

D. Service Design, Service Transition and Service Operation: Correct!

Which phase of the lifecycle provides guidance on managing complexities associated with changes to services involving Release Management, Programme Management and Risk Management?

A. Service Design: Incorrect.

B. Service Operation: Incorrect.

C. Service Strategy: Incorrect.

D. Service Transition: Correct!

Which of the following statements best describe Utility and Warranty from the customer’s perspective?

A. A measure of how the service is delivered: Incorrect.

B. An outcome-based definition of services: Incorrect.

C. The two primary elements of value composition: Correct!

D. A description of what the supplier wants to provide: Incorrect.

What distinctive ‘capabilities’ do service providers need to develop?

A. Management, Information, Processes, Organization, Infrastructure: Incorrect.

B. Management, Applications, Information, Knowledge, People: Incorrect.

C. Management, Knowledge, Processes, Organization, People: Correct!

D. Management, Knowledge, Information, Organization, People: Incorrect.

For which phase of the Service Lifecycle is it most important to take a holistic approach?

A. Service Strategy: Incorrect.

B. Service Design: Correct!

C. Service Transition: Incorrect.

D. Service Operation: Incorrect.

The ITIL framework provides a source of good practice in Service Management. Which of the following statements about ITIL are correct?

1. The core ITIL publications are applicable to all types of organizations

2. The structure of the ITIL core is in the form of a process framework

3. ITIL provides complementary guidance for specific industry sectors

4. ITIL can be adapted for use in various business environments