Certification Exam Prep Questions For ITIL Service Operation


QuickStartis now offering assessment questions for ITIL Service Operation. Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Service Operation.


Arrow
 

1

The ability for Service Operation to perform effective operational monitoring and control depends on data and information from which of the following processes?

A. Incident Management
Incorrect.
B. Request Fulfilment
Incorrect.
C. Event Management
Correct!
D. Access Management
Incorrect.
2

Which of the following statements regarding a Known Error are correct?

1. A Known Error should be raised when the diagnosis of a problem is complete and there is a workaround available

2. A Known Error can be raised as soon as it becomes useful to do so

A. 1 only
Incorrect.
B. 2 only
Incorrect.
C. Both of the above
Correct!
D. Neither of the above
Incorrect.
3

“A warning that a threshold has been reached, something has changed, or a failure has occurred” describes which of the following?

A. An Incident
Incorrect.
B. An Alert
Correct!
C. A Warning
Incorrect.
D. A Change
Incorrect.
4

Which of the following is NOT a concept within the Access Management process?

A. Identity
Incorrect.
B. Rights
Incorrect.
C. Access
Incorrect.
D. Possession
Correct!
5

During the early stages of the Incident process the priority of the Incident is determined.

Which of the following statements regarding the initial priority is/are correct?

1. The initial priority of an Incident should not be changed once it has been assigned

2. The initial priority can be raised if a senior manager is adamant that it needs to be changed

3. If it appears that the Incident will not be resolved within the SLA target then the initial priority can be changed

A. 1 only
Incorrect.
B. 2 and 3 only
Correct!
C. 3 only
Incorrect.
D. None of the above
Incorrect.
6

In which of the following would the details of a workaround be documented?

7

Which process would normally be used to efficiently handle low-risk, frequently occurring, low-cost small changes?

A. Incident Management
Incorrect.
B. Request Fulfilment
Correct!
C. Demand Management
Incorrect.
D. Access Management
Incorrect.
8

Which of the following is most significant in determining the priority of an Incident?

9

An effective Request Fulfilment process can contribute to a reduction in workload for which two ITIL processes?

10

Access Management will facilitate which of the following benefits?

1. Controlled access to services to enable an organization to maintain the confidentiality of its information

2. Employees having the right level of access to execute their jobs effectively

3. An increase in the number of security breaches

A. 1 and 2 only
Correct!
B. 1 and 3 only
Incorrect.
C. 2 and 3 only
Incorrect.
D. All of the above
Incorrect.
11

Which of the following statements correctly describe the purpose of Service Operation?

1. To deliver and manage services at levels agreed with the business

2. To manage the technology used to deliver and support agreed services

A. 1 only
Incorrect.
B. 2 only
Incorrect.
C. Both of the above
Correct!
D. Neither of the above
Incorrect.
12

Good communication is essential for effective Service Management. According to ITIL guidance, which of the following statements is INCORRECT?

13

With which other ‘progressive’ phases of the lifecycle does Service Operation need to interface?

14

Which ITIL concept could be described as a “generic description for many varying types of demands that are placed upon the IT Department by the users”

A. Service Request
Correct!
B. Standard Change
Incorrect.
C. A customer requested event
Incorrect.
D. Service demand
Incorrect.
15

‘A server’s memory utilization is within 5% of its highest acceptable performance level.’

What would this typically be considered as?

A. An Incident
Incorrect.
B. An Event
Correct!
C. A Major Incident
Incorrect.
D. A Problem
Incorrect.
PDP Url

Practice Exam - ITIL Service Operation

Self-Paced

Learning Style

Beginner

Difficulty

1 Hour

Course Duration

Course Info

Download PDF

Certificate

See Sample

Buy Individually
About Individual Course:
  • Individual course plan gives you access to this course
$0.00
$0.00
/ Each

More Information

More Information
Lab Access No
Learning Style Self-Paced Learning
Difficulty Beginner
Course Duration 1 Hour
Language English

Reviews

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Frequently Asked Questions

FAQ's

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.


I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.


Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.


I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.


What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.


I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.


How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

REQUEST MORE INFORMATION

click here