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Certification Exam Prep Questions For ITIL Service Strategy (intermediate)

QuickStart is now offering assessment questions for ITIL Service Strategy (intermediate). Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Service Strategy (intermediate).

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Which of the following describes the main way in which the Service Strategy publication can assist an organization?

A. To manage strategic relationships within the IT industry: Incorrect.

B. To implement ITIL within an IT organization: Incorrect.

C. To enable strategic integration with customers and suppliers: Incorrect.

D. To develop Service Management as a strategic assist: Correct!

Which of the following statements about the Service Portfolio are correct?

The Service Portfolio represents the investments made by a service provider

The Service Portfolio includes third party services that are part of service offerings

The Service Portfolio represents the ability of a service provider to serve customers and market spaces

A. 1 and 2 only: Incorrect.

B. All of the above: Correct!

C. 1 and 3 only: Incorrect.

D. 2 and 3 only: Incorrect.

What details are contained in the Service Pipeline?

A. Operational capability within the context of a market space: Incorrect.

B. The resources engaged in all phases of the Service Lifecycle: Incorrect.

C. Business requirements that have not yet become live services: Correct!

D. Knowledge and information about phased-out services: Incorrect.

Which of the following statements is/are correct about IT Governance?

IT Governance is an integral part of enterprise governance

IT Governance is the responsibility of the board of directors

IT Governance enables organizations to benchmark processes

A. 1 only: Incorrect.

B. 1 and 2 only: Correct!

C. 2 and 3 only: Incorrect.

D. All of the above: Incorrect.

A Business Case can be most accurately described as?

A. A method for tracking Business expenditure: Incorrect.

B. A decision support and planning tool: Correct!

C. A management tool for Business communication: Incorrect.

D. A technique for calculating service valuation: Incorrect.

From a Service Management perspective which of the following is NOT a specific risk management activity?

A. Financial analysis of the likely consequences of a Business action: Correct!

B. Ensuring processes are in place for on-going monitoring of risks: Incorrect.

C. Identification and selection of appropriate countermeasures: Incorrect.

D. Having access to reliable and up-to-date information about risks: Incorrect.

It is important to distinguish between the three different types of service provider. Which of the following most accurately describes the main difference between Type I and Type II service providers?

A. Type I providers are internal and Type II provide external services: Incorrect.

B. Type I providers are internal and Type II provide shared services: Correct!

C. Type I providers are external and Type II provide internal services: Incorrect.

D. Type I providers are technology focused and Type II Business focused: Incorrect.

Value is defined not only in terms of the customer’s Business outcomes; it is also highly dependent on?

A. The maturity of the IT processes: Incorrect.

B. Managing the cost of service provision: Incorrect.

C. The customer’s perceptions: Correct!

D. Effective resource utilization: Incorrect.

Which of the following most accurately describes the need for service providers to develop a marketing mind-set?

A. To offer customers a comprehensive service catalogue: Incorrect.

B. To offer competitively priced service offerings: Incorrect.

C. To look at services from the customer’s perspective: Correct!

D. To utilise a wide range of communication channels: Incorrect.

Fitness for purpose’ of a service comes from which of the following?

A. The attributes of the service that have a positive effect on the performance of the Business: Correct!

B. The ability of a service to remain operational at all times as agreed in an SLA: Incorrect.

C. The ability of a service to provide the required levels of functionality when required: Incorrect.

D. The service being provided by an outsourcing organization: Incorrect.

Which of the following are potential benefits of analysing patterns of Business activity?

Service Design can optimise designs to suit Business demand patterns

Financial Management can approve incentives to influence demand

Service Operation can adjust allocation of resources and scheduling

Service Portfolio Management can prioritise appropriate investments