About this course:

This course is designed to be short, sweet and to the point. No fluff, just the key things you need to know to get you up and running in OneNote. By the end of this course, you'll be familiar enough with OneNote to start figuring out how you can use it for your own purposes. As a bonus, I'll share some of the ways I use it to help spark those ideas for your own productivity.

The average salary of a Systems Administrator with Office 365 skills is $65,187 per year.

Course Objective:

• Introduce the support agent role 
• Identify the core priorities and key responsibilities of a support agent
• Improve your support skills by interacting with other roles
• Identify the performance skills a support agent should master
• Understand what drives customer behavior when interacting with support agents
• Examine how cultural dimensions and communication styles affect customer behavior
• Learn how different cultures view time
• Examine the basic stages of IT Support case management

Audience:

• Anyone who wants to take advantage of OneNote for capturing all of their notes
• Anyone who wants to increase their productivity through the use of OneNote

Prerequisite:

• You should be familiar with other Microsoft Office tools like Word