Troubleshooting Cisco IP Telephony and Video (CS-CTCOLLAB-5DAYS)

This course teaches you on the concepts of troubleshooting procedure for the Cisco IP Telephony and Video (CTCOLLAB) v1.0.


Learning Style





5 Days

Course Duration

38 Units


Course Info

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This course teaches you on the concepts of troubleshooting procedure for the Cisco IP Telephony and Video (CTCOLLAB) v1.0.

Course Information

About this course:

This course teaches you on the concepts of troubleshooting procedure for the Cisco IP Telephony and Video (CTCOLLAB) v1.0. This is a five-day course and has the difficulty level of intermediate. The course teaches about the troubleshooting procedure for the Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series. This is provided in a multisite voice and video network. Troubleshooting methodology has various aspects which require adequate training. Hence, this is what makes this course the right choice. Along with this, the course also gives an understanding of troubleshooting triage, resources, and tools. It also provides learning for the necessary fixes for an integrated system or solution level for Cisco Collaboration Solutions. Furthermore, it also covers the training of tackling different problems that often arise like problems with Call Setup, problems with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and lastly, problems with voice quality and media resources.

On average, a Cisco IP Telephony Engineer earns $91,763 per annum.

Learning objectives:

The course has the following learning objectives:

  • Gaining knowledge for the basics of Troubleshooting Cisco Collaboration Solutions
  • Gaining comprehension of Cisco Unified Communications Manager Troubleshooting procedure
  • Gaining comprehension of Cisco VCS Control and VCS Expressway Troubleshooting procedure
  • Identifying Call Setup problems
  • Identifying ILS and GDPR problems
  • Understanding the Cisco Unified Communications Manager Mobility components
  • Identifying the Cisco TelePresence Management Suite problems
  • Identifying the voice quality and media resources problems


The course is appropriate for and specifically designed for the business partnership members who are having a co-branding relationship, employees and customers.


It is essential that, before opting for the course, the learner has check-marked these mentioned requirements for this course. The learner must have a sound knowledge of converged voice, video, and data networks, MGCP, SIP, and H.323 protocols and their incorporation on Cisco IOS portals. Furthermore, the learner needs to have the necessary potential to set up and operate Cisco routers and switches, and Cisco Unified Communications Manager in a single-site and multi-site atmosphere.


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More Information

More Information
SubjectsIT Ops & Management
Lab AccessNo
Learning StyleVirtual Classroom
Learning TypeCourse
Course Duration5 Days
CLC38 Units


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