Unity Connection Administration v11.x (UCA)

The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system.
    • Learning Style
      Virtual Instructor-Led
    • Difficulty
      Beginner
    • Course Duration
      2 Days
The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system.
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Unity Connection Administration (UCA) v10.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.


Course Objectives

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connectiom
  • Explore the version 9.0 features and function of Unified Messaging, including Single Inbox, Text to Speech and calendars
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection


Audience

  • Administrator IT support personnel Helpdesk support staff
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


Prerequisites

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. 
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks 
  • Basic understanding of Cisco Unified Communications Manager.
More Information
Learning Style Virtual Instructor-Led
Difficulty Beginner
Course Duration 2 Days
Language English
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