We guarantee that you will be satisfied with your experience or your money back. You must contact your Account Executive on the first day of class, if you’re not 100% satisfied, to be eligible to receive a full refund, no questions asked.
Get a substantial discount, if any attended course is upgraded within 9 months. The new course will be discounted, based on the amount of time elapsed since course completion, as follows: 0-3 months, 90% discount, 4-6 months, 60% discount, 7-9 months, 30% discount.
Exception: The version upgrade policy DOES NOT apply to any RedHat, NetApp or Cisco 360 CCIE courses.
QuickStart allows one free re-take of a course that the student has paid for. The re-take must be completed within one year of the class start date for the original paid course. Further, the re-take is valid ONLY if the course is currently being offered, and seats are available in the class. Learner is expected to use the courseware which was originally provided to the student. If the courseware has expired, the learner will be responsible for the purchase of new courseware.
We stand by our "Guaranteed To Run" policy for select courses. If we are unable to deliver the course you registered for (if guaranteed to run), you will receive both a refund of your course fees as well as free online version of the same topic if available.
Look for the Guaranteed To Run icon in the upcoming dates section on a course details page. This indicates the course is guaranteed to run.