We are committed to providing the highest quality learning experience possible and we measure our success by one standard: Total Customer Satisfaction.
We feel that the best way to build repeat business and a long lasting relationship with our customers is by partnering with them to help achieve their business objectives through
quality service and support. We provide the following guarantees to help ensure Total Customer Satisfaction:
100% Satisfied Guarantee
100% Satisfied or Your Money Back. We guarantee you will be satisfied with your QSLive experience or your money back. Contact your Account Representative on your first day of class if you’re not 100% satisfied and you will receive a full refund.
Cancellation-Free Schedule is our
commitment to ensure you are provided the training course you registered for - No Exceptions.
If QuickStart is unable to deliver the course you have registered for via QSLive or in-person, you will receive both a refund of your course fees as well as a free training course of equal or lesser value.
Course Retake Lifetime Guarantee
Course Retake Guarantee is our commitment
to flexibility and knowledge transfer. Once you enroll
and attend a QuickStart public course, your staff may
retake the same course at no charge, on a space
available basis, for any reason whatsoever. If a course
has a version upgrade you would only need to purchase
Version Upgrade Guarantee
Version Upgrade Guarantee is our way of helping you keep up with rapidly changing technology. We will give you a substantial discount if any course your staff attends is upgraded within 9 months. The revised course will be discounted, based on the amount of time elapsed since the first attend, as follows: 0-3 months, 90% discount, 4-6 months, 60% discount, 7-9 months, 30% discount.
Corporate Resource Guarantee
Corporate Resource Guarantee is our
commitment to protect your training investment. If a company-sponsored
student leaves the company within one year of attending
a QuickStart public course, you may send another employee
to the same QuickStart course, on a space available basis,
for just the cost of courseware. Companies must meet specific
requirements. Contact your account manager for details.
If we ever fail to meet your expectations
please Contact Us and we will
make every attempt possible to meet and beat your highest
expectations. We thank you for doing business with our
company and look forward to serving you and your learning