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Satisfaction Guarantee

We are committed to providing the highest quality learning experience possible and we measure our success by one standard: Total Customer Satisfaction. We feel that the best way to build repeat business and a long lasting relationship with our customers is by partnering with them to help achieve their business objectives through quality service and support. We provide the following guarantees to help ensure Total Customer Satisfaction:

Cancellation-Free Schedule

Cancellation-Free Schedule is our commitment to ensure you are provided the Microsoft technical training course you registered for - No Exceptions. If QuickStart is unable to deliver the Microsoft technical course you have registered for via QSLive or in-person, you will receive both a refund of your course fees as well as a free Microsoft technical training course of equal or lesser value. This guarantee does not apply to registrations through special programs, offers, discounts, or partner delivered courses. Ask your Account Manager for details.

Corporate Resource Guarantee

Corporate Resource Guarantee is our commitment to protect your training investment. If a company-sponsored student leaves the company within one year of attending a QuickStart public course, you may send another employee to the same QuickStart course, on a space available basis, for just the cost of courseware. Companies must meet specific requirements. Contact your account manager for details.

Course Retake Lifetime Guarantee

Course Retake Guarantee is our commitment to flexibility and knowledge transfer. Once you enroll and attend a QuickStart public course, your staff may retake the same course at no charge, on a space available basis, for any reason whatsoever. If a course has a version upgrade you would only need to purchase new courseware.

Version Upgrade Guarantee

Version Upgrade Guarantee is our way of helping you keep up with rapidly changing technology. We will give you a substantial discount if any course your staff attends is upgraded within 9 months. The revised course will be discounted, based on the amount of time elapsed since the first attend, as follows: 0-3 months, 90% discount, 4-6 months, 60% discount, 7-9 months, 30% discount.

If we ever fail to meet your expectations please Contact Us and we will make every attempt possible to meet and beat your highest expectations. We thank you for doing business with our company and look forward to serving you and your learning needs.