Implementing Cisco Contact Center Enterprise CCEI

CCEI, Implementing Cisco Contact Center Enterprise is a 3-day course that teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution.
$2,795.00
CCEI, Implementing Cisco Contact Center Enterprise is a 3-day course that teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution.

More Information:

  • Learning Style: Virtual
  • Provider: Cisco
  • Difficulty: Intermediate
  • Course Duration: 3 Days
  • CLC: 24 Units
  • Course Info: Download PDF
  • Certificate: See Sample

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Course Information

About this course:

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2-3 solution support. The focus is on Day 1 support for a new CCE deployment.

Course Objectives:

  • Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
  • Identify concepts necessary to create CCE system design specifications and deployment plans
  • Discover how to install CCE software
  • Administer CA signed security certificates to support the successful addition of a PCCE site
  • Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment
  • Discuss integration of the CUIC, LiveData, and Finesse reporting environments
  • Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
  • Examine concepts necessary to create CCE system design specifications and deployment plans
  • Create a series of routing scripts using PCCE
  • Configure Single sign-on for Unified CCE

Audience:

The primary audience for this course is as follows:

  • Deployment engineer
  • Sales engineer

Prerequisite:

The knowledge and skills that a learner should have before attending this course are as follows:

  • Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
  • Understanding of IP networks
  • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Working knowledge of Unified Communications Manager and Voice Gateways

Outline

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