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Practice Exam - Continual Service Improvement (CSI)

This exam qualifies as the one of the 5 components of Service Lifecycle module to earn ITIL® Intermediate Certification.

Self-Paced

Learning Style

Intermediate

Difficulty

30 Min

Course Duration

Course Info

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This exam qualifies as the one of the 5 components of Service Lifecycle module to earn ITIL® Intermediate Certification.

Course Information

About this Exam:

This exam is intended for individuals who require a detailed understanding of the ITIL® continual service improvement stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within or about to enter a continual service improvement environment and requiring an understanding of the concepts, processes, functions and activities involved

Audience:

  • Individuals who require a detailed understanding of the ITIL® continual service improvement stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

  • IT professionals working within or about to enter a continual service improvement environment and requiring an understanding of the concepts, processes, functions and activities involved

  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications

  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisites:

  • Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent)

  • In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual service improvement publication in preparation for the examination.

Certifications:

This exam qualifies as the one of the 5 components of Service Lifecycle module to earn ITIL® Intermediate Certification.

Outline

More Information

More Information
Brand ITIL®
Lab Access No
Technology ITIL®
Learning Style Self-Paced Learning
Difficulty Intermediate
Course Duration 30 Min
Language English

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