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Practice Exam - Continual Service Improvement (CSI)

This examination is intended for people who need a comprehensive understanding of the ITIL CSI (continuous service improvement) process of the ITIL service life cycle and how it can be applied to increase the quality of IT service delivery within an enterprise.

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This examination is intended for people who need a comprehensive understanding of the ITIL CSI (continuous service improvement) process of the ITIL service life cycle and how it can be applied to increase the quality of IT service delivery within an enterprise.

More Information:

  • Learning Style: Self-Paced
  • Provider: ITIL®
  • Difficulty: Intermediate
  • Course Duration: 30 Min
  • Course Info: Download PDF
  • Certificate: See Sample

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Course Information

About this Exam:

This examination is intended for people who need a comprehensive understanding of the ITIL CSI (continuous service improvement) process of the ITIL service life cycle and how it can be applied to increase the quality of IT service delivery within an enterprise.

IT practitioners employed inside or are about to enter a continuous service improvement framework and needing an awareness of the principles, procedures, roles and tasks included.

Targeted Audience:

  • IT professionals.

Prerequisites:

  • Possess the ITIL Foundation Certification in ITSM
  • Possess the ITIL Foundation Certification in ITSM • Moreover, it is important for participants to have essential IT awareness and approximately Two years of IT experience and it is advised that participants achieve at minimum 21 hours of personal study by examining the curriculum and the ITIL Continual Service Development report in anticipation for the test..

Certifications:

ITIL® Intermediate Certification.

Recommended Prerequisite Courses:

None

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