Practice Exam - Service Strategy (SS)
This assessment is designed for people with a thorough understanding of the ITIL ® management strategy process of the ITIL ® service life cycle along with the ways it can be applied to improve the quality of IT service delivery within a company.
This assessment is designed for people with a thorough understanding of the ITIL ® management strategy process of the ITIL ® service life cycle along with the ways it can be applied to improve the quality of IT service delivery within a company.
More Information:
- Learning Style: On Demand
- Provider: ITIL®
- Difficulty: Intermediate
- Course Duration: 30 Min
- Course Info: Download PDF
- Certificate: See Sample
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Course Information
About the course:
This assessment is designed for people with a thorough understanding of the ITIL ® management strategy process of the ITIL ® service life cycle along with the ways it can be applied to improve the quality of IT service delivery within a company. Individuals requiring a greater understanding of ITIL ® Service Strategy phase of the ITIL ® Service Lifecycle and how it could be used to raise the quality of IT services in a company.
IT specialists planning to work with or currently in a business management setting requiring a comprehension of systems, roles, tasks and definition.
Targeted Audience:
- Help Desk Team, IT Officers, IT Support Staff etc.
Prerequisites:
- Earn the ITIL ® Foundation Certification in IT Service Management (or equiv)
Furthermore it is important for candidates to have strong IT knowledge and approximately 2 years of IT experience, and this is advised that candidates undertake at least 21 hours of personal study by reading the syllabus and the ITIL ® Continuous service improvement document in training for the test.
Certifications:
This test counts as one of the five elements of the Service Lifecycle module to receive ITIL ® Intermediate Certification.
