Refund Policy

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Refund Policy

The QuickStart refund policy is outlined herein. A different refund policy may apply if you are under an agreement or contract between your employer or organization and QuickStart, or a QuickStart distributor. In such case you must contact your QuickStart representative or the appropriate person within your organization to inquire about applicable refund policies.

Refund Policy for Self-Paced Learning: you have the right to cancel your registration up to three days from the date of purchase or start of the class. Requests for cancellation must be made by contacting QuickStart by phone or mail. The request must be made prior to midnight of the third calendar day from the date of purchase. QuickStart will not grant a refund under any of the following circumstances: certificates issued, credits reported, course completed.

If course(s) include physical materials, you have the option to return such materials and book(s) or keep them at cost. If returned, physical materials must be returned to QuickStart at your expense. Please include a note with the materials to contact QuickStart to process the refund. Books must be returned in new condition or reimbursement will not be processed. Once the physical materials are received, the refund will be processed minus a $25.00 re-stocking fee. All shipping charges are nonrefundable.

Refund Policy for Classroom and Virtual Instructor Led Classes: In order to provide you with the highest quality training at the best price, we ask you abide by our cancellation policy. You may cancel a live class without a cancellation fee up to 10 business days prior to the class start date. If you cancel less than 10 business days prior to the class start date, then QuickStart will charge you the full amount of the class. You will have the option to reschedule the class at no additional fee - on a space available basis only. If you are unable to reschedule the class because of personal reasons or QuickStart no longer offers the class, no refund will be provided. QuickStart asks that you notify us as soon as possible if you need to reschedule a class.

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