Administering Cisco Unified Communications Manager and Unity Connection v11 (ACUCM-AUCv11)

Learn how to use the Cisco Unity Connection system in order to perform day-to-day functions


Learning Style



5 Days

Course Duration

38 Units


Course Info

Download PDF


See Sample

Buy Individually
About Individual Course:
  • Individual course plan gives you access to this course
/ Seat
Learn how to use the Cisco Unity Connection system in order to perform day-to-day functions

Course Information

About this course:

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program providing administrators and networking professionals an in-depth understanding of the Cisco Unified Communications Manager System. This course relays the concepts of IP telephony’s systems, configuration, and features that are based in system administration.

This course is entry level and begins with basic IP telephony concepts, but moves the learner forward at a good pace into a detailed understanding of system concepts such as clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features – all of which are integral to IP telephony support in the enterprise network. The course focuses on Cisco Unified Communications Manager v11 x. All labs use CUCM v11.x.

The course is targeted at individuals who are meant to use and/or manage the system or administrate for Level 1 and Level 2 support. Level 1 support involves supporting phone users and adding, moving, and changing desktop phone environments. Level 2 support involves supporting changes in the overall organization, in the form of opening new office locations or the relocation of departments. However, this course does not involve covering the challenges of initial development, new cluster development, international developments, or underlying network issues involving routers, switches, or Cisco iOS software configuration.

This course includes a variety of lab exercises that can be applied to what has been taught in each preceding lesson. Labs start with a newly installed publisher and subscriber. The solitary elements to be preconfigured are two MCP gateways – one for the headquarters (HQ) and one for the branch (BR), and an inter-cluster trunk that points to the neighbor’s pod. Hence, the learner will quickly familiarize themselves with all various concepts through the configuration of every element in the lab environment.

This course describes the administration features, options, and configuration settings of Administering Cisco Unity Connection (AUC) as they apply to the administrator, and presents Cisco Unity Connection with the primary goal of ensuring that administrators are provided with the requisite skills needed to perform their daily job functions by means of the Cisco Unity Connection system.

Students requiring skills beyond administration where engineering, integration, and networking skills are necessary should consider the Implementing Cisco Unity Connection (IUC) course.

The salary for Cisco Unified Communications Administrator averages $72,762 per annum.

Course Objectives:

Upon the completion of this course, students will be able to:

  • Comprehend the Cisco Unified Communications Manager network, service, and features

  • Describe user configuration and the user web interface, the various media resources, including conferencing and MOH, basic phone features and use of hunt groups

  • Describe the components that are required for user call processing by Cisco Unity Connection, the route plan and on-net/off-net calling

  • Describe the functions of Cisco Unity Connection and the various interfaces that are used to access the system

  • Describe basic phone options and the use of BAT

  • Understand the significance of and configuration of redundancy and high availability in the enterprise network

  • Enact the variety of features, applications, reports, tools, and options that are available to users in Cisco Unity Connection


The primary audiences intended for this course are the following:

  • Phone network administrators

  • Data system administrators

  • Entry-level network engineers

  • Administrators

  • IT support personnel

  • Helpdesk support staff

The secondary audiences include the following:

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager

  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)

  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


In order to fully benefit from this course, prospective learners should be well-versed in the following:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required

  • Basic knowledge of the Windows desktop environment

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.

  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks

  • Basic understanding of Cisco Unified Communications Manager

Suggested prerequisite courses:

  • Interconnecting Cisco Networking Devices Part 1 v3.x (ICND1)

  • Cisco Unified Wireless Networking Boot Camp (CUWNBC)


    More Information

    More Information
    Brand Cisco
    Subjects IT Ops & Management
    Lab Access Yes
    Technology Cisco
    Learning Style Virtual Classroom
    Difficulty Intermediate
    Course Duration 5 Days
    Language English
    CLC 38 Units


    Write Your Own Review
    Only registered users can write reviews. Please Sign in or create an account

    Course Prerequisites
    Interconnecting Cisco Networking Devices Part 1 (CS-ICND1) v3.0
    Interconnecting Cisco Networking Devices Part 1 (CS-ICND1) v3.0
    • Virtual Classroom
    • 3 Days

    Contact A Learning Consultant

    click here