Administering Cisco Unified Communications Manager and Unity Connection v11 (ACUCM-AUCv11)

Learn how to use the Cisco Unity Connection system in order to perform day-to-day functions


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5 Days

Course Duration

Course Info

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Learn how to use the Cisco Unity Connection system in order to perform day-to-day functions

Course Information

About this course:

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program providing administrators and networking professionals an in-depth understanding of the Cisco Unified Communications Manager System. This course relays the concepts of IP telephony’s systems, configuration, and features that are based in system administration.

This course is entry level and begins with basic IP telephony concepts, but moves the learner forward at a good pace into a detailed understanding of system concepts such as clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features – all of which are integral to IP telephony support in the enterprise network. The course focuses on Cisco Unified Communications Manager v11 x. All labs use CUCM v11.x.

The course is targeted at individuals who are meant to use and/or manage the system or administrate for Level 1 and Level 2 support. Level 1 support involves supporting phone users and adding, moving, and changing desktop phone environments. Level 2 support involves supporting changes in the overall organization, in the form of opening new office locations or the relocation of departments. However, this course does not involve covering the challenges of initial development, new cluster development, international developments, or underlying network issues involving routers, switches, or Cisco iOS software configuration.

This course includes a variety of lab exercises that can be applied to what has been taught in each preceding lesson. Labs start with a newly installed publisher and subscriber. The solitary elements to be preconfigured are two MCP gateways – one for the headquarters (HQ) and one for the branch (BR), and an inter-cluster trunk that points to the neighbor’s pod. Hence, the learner will quickly familiarize themselves with all various concepts through the configuration of every element in the lab environment.

This course describes the administration features, options, and configuration settings of Administering Cisco Unity Connection (AUC) as they apply to the administrator, and presents Cisco Unity Connection with the primary goal of ensuring that administrators are provided with the requisite skills needed to perform their daily job functions by means of the Cisco Unity Connection system.

Students requiring skills beyond administration where engineering, integration, and networking skills are necessary should consider the Implementing Cisco Unity Connection (IUC) course.

The salary for Cisco Unified Communications Administrator averages $72,762 per annum.

Course Objectives:

Upon the completion of this course, students will be able to:

  • Comprehend the Cisco Unified Communications Manager network, service, and features

  • Describe user configuration and the user web interface, the various media resources, including conferencing and MOH, basic phone features and use of hunt groups

  • Describe the components that are required for user call processing by Cisco Unity Connection, the route plan and on-net/off-net calling

  • Describe the functions of Cisco Unity Connection and the various interfaces that are used to access the system

  • Describe basic phone options and the use of BAT

  • Understand the significance of and configuration of redundancy and high availability in the enterprise network

  • Enact the variety of features, applications, reports, tools, and options that are available to users in Cisco Unity Connection


The primary audiences intended for this course are the following:

  • Phone network administrators

  • Data system administrators

  • Entry-level network engineers

  • Administrators

  • IT support personnel

  • Helpdesk support staff

The secondary audiences include the following:

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager

  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)

  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


In order to fully benefit from this course, prospective learners should be well-versed in the following:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required

  • Basic knowledge of the Windows desktop environment

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.

  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks

  • Basic understanding of Cisco Unified Communications Manager

Suggested prerequisite courses:

  • Interconnecting Cisco Networking Devices Part 1 v3.x (ICND1)

  • Cisco Unified Wireless Networking Boot Camp (CUWNBC)

    Course Outline

    Practice Certification Exam

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    More Information

    More Information
    Brand Cisco
    Subjects IT Ops & Management
    Lab Access Yes
    Technology Cisco
    Learning Style Virtual Classroom
    Difficulty Intermediate
    Course Duration 5 Days
    Language English


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    Frequently Asked Questions


    Frequently Asked Questions About Virtual Instructor-Led Courses

    I can't connect to my class, what are my options?

    The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.

    I can't make it to attend to class. Can I reschedule?

    Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.

    Will I get my certificate upon completion?

    Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.

    I cannot connect to my lab. Help!

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    What is my access code for Skillpipe?

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    I don't have audio. I can't hear the instructor.

    Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.

    How can I reach student support?

    Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

    Course Prerequisites

    Prior to taking this course, you may want to look into the following prerequisite courses:


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