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Administering Unified Contact Center Enterprise with CVP Part 2 v11x (AUCCE2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

Virtual

Learning Style

Cisco

Provider

Intermediate

Difficulty

5 Days

Course Duration

42 Units

CLC

Course Info

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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

Course Information

About this course:

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This Cisco UCCE course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.

This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course. The overall goal of this online Cisco IT class is to develop advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Learn more about Administering Cisco Unified Contact Center Enterprise Part 2 by QuickStart below.

Course Objective:

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate advanced proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE.
  • Demonstrate advanced proficiency with add/move/change of the IVR (prompt/collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
  • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.

Audience:

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • Day 2 support personnel responsible advanced administration and support of the UCCE environment

Prerequisite:

The knowledge and skills that a learner should have before attending this course are as follows:

  • Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course
  • DO NOT take this course if you are new to UCCE
  • Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful.

Outline

More Information

More Information
Brand Cisco
Subjects IT Ops & Management
Lab Access No
Technology Cisco
Learning Style Virtual Classroom
Learning Type Course
Difficulty Intermediate
Course Duration 5 Days
Language English
CLC 42 Units

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