Administering Unified Contact Center Enterprise with CVP Part 2 v11x (AUCCE2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.
$4,195.00
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

More Information:

  • Learning Style: Virtual
  • Provider: Cisco
  • Difficulty: Intermediate
  • Course Duration: 5 Days
  • CLC: 42 Units
  • Course Info: Download PDF
  • Certificate: See Sample

Need Training for 5 or More People?

Customized to your team's need:

  • Annual Subscriptions
  • Private Training
  • Flexible Pricing
  • Enterprise LMS
  • Dedicated Customer Success Manager

Course Information

About this course:

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is an Advanced 5-day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This Cisco UCCE course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.

This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE Part 1 course or equivalent prior experience is a prerequisite for attending this course. The overall goal of this online Cisco IT class is to develop advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Learn more about Administering Cisco Unified Contact Center Enterprise Part 2 by QuickStart below.

Course Objective:

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate advanced proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE.
  • Demonstrate advanced proficiency with add/move/change of the IVR (prompt/collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
  • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.

Audience:

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers
  • Day 2 support personnel responsible advanced administration and support of the UCCE environment

Prerequisite:

The knowledge and skills that a learner should have before attending this course are as follows:

  • Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course
  • DO NOT take this course if you are new to UCCE
  • Working knowledge of Unified Communications Manager and Voice Gateways would be really helpful.

Outline

Credly Badge

Reviews

Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Hit button to validate captcha