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Cisco Finesse in CCEFIN (CCEFIN)

This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built in functions of the Cisco Finesse Administrative interface

Virtual

Learning Style

Cisco

Provider

Beginner

Difficulty

3 Days

Course Duration

32 Units

CLC

Course Info

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This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built in functions of the Cisco Finesse Administrative interface

Course Information

About this course:

This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors using the built in functions of the Cisco Finesse Administrative interface. Beyond that you will learn and implement how to deploy and use custom 3rd party or in house gadgets to make the Cisco Finesse exactly what you need.

Audience:

  • Those wanting to customize the Agent and Supervisor desktop out of the box solution IT support staff that need to be able to troubleshoot the Finesse Server and interfaces Administrators that want to use the basic tools to customize Cisco Finesse

Prerequisite:

  • Basic familiarity with Contact Centers.

Outline

More Information

More Information
Brand Cisco
Subjects IT Ops & Management
Lab Access No
Technology Cisco
Learning Style Virtual Classroom
Learning Type Course
Difficulty Beginner
Course Duration 3 Days
Language English
CLC 32 Units

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