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About this Exam:
This exam is intended for individuals who have a greater understanding of the ITIL® Service Design stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization.
Individuals who require a detailed understanding of the ITIL® service design stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
IT professionals working within or about to enter a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
IT experts who are about to enter or have entered an enterprise that specializes in the service design and require a better comprehension of the processes, concepts, activities and functions involved.
Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.
Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent)
In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual service improvement publication in preparation for the examination.
|Learning Style||Self-Paced Learning|
|Course Duration||30 Min|