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Microsoft Teams Voice Engineer (MS-720)

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions.

Virtual

Learning Style

Microsoft

Provider

Advanced

Difficulty

3 Days

Course Duration

Course Info

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The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions.

Course Information

About this Course:

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Course Objectives:

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone

Audience:

The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.

Prerequisites:

  • Plan and configure a Microsoft Teams environment

  • Manage chat, teams, channels, and apps

  • Manage calling and meetings

  • Monitor and troubleshoot a Microsoft Teams environment

Outline

More Information

More Information
Brand Microsoft
Subjects Business Productivity, IT Ops & Management
Lab Access No
Technology Microsoft
Learning Style Virtual Classroom
Learning Type Course
Difficulty Advanced
Course Duration 3 Days
Language English

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