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Certification Exam Prep Questions For ITIL Foundation Exam

QuickStart is now offering assessment questions for ITIL Foundation Exam . Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Foundation Exam.

Select the one that is the most appropriate definition of an outcome?

Choose one answer:

A. The results explicit to the clauses in SLA (Service Level Agreement): Incorrect.

B. The result of conducting an activity, delivering an IT service or following a service: Correct!

C. All the amassed knowledge of the service provider: Incorrect.

D. All incidents informed to the service desk: Incorrect.

Select the one that is NOT the objective or valid purpose of problem management.

Choose one answer:

A. To avoid problems as well as resultant incidents: Incorrect.

B. To handle problems during their life cycle: Incorrect.

C. To reinstate service to the user: Correct!

D. To eradicate recurring incidents: Incorrect.

Select the one that offers value to the business right from service strategy.

• Allowing the service provider to fully understand the levels of service which will help in making their consumer’s successful
• Allowing the service provider to quickly and effectively respond to all the changes in the overall business environment
• Reduction in the frequency and duration of service charge.

Choose one answer:

A. None: Incorrect.

B. 1 and 2 only: Correct!

C. 1 and 3 only: Incorrect.

D. 2 and 3 only: Incorrect.

Which process or function would offer staff to analyze and monitor events considering an operations bridge?

Choose one answer:

A. Technical management: Incorrect.

B. IT operations management: Correct!

C. Applications management: Incorrect.

D. Request fulfilment: Incorrect.

Which process is accountable for frequently occurring, low risk and low-cost changes?

Choose one answer:

A. Demand management: Incorrect.

B. Release and deployment management: Incorrect.

C. Incident management: Incorrect.

D. Request fulfillment: Correct!

Select the one that is NOT an objective of CSI - Continual Service Improvement?

Choose one answer:

A. Analyze and review Service Level Achievement results: Incorrect.

B. Recognize activities to increase the efficacy of service management processes: Incorrect.

C. Improve the IT services’ cost-effectiveness without losing customer satisfaction: Incorrect.

D. Conduct activities to manage and deliver services at decided levels to business users: Correct!

Which one of the following is CORRECT?

Choose one answer:

A. The configuration management system belongs to the known error database: Incorrect.

B. The CMS belongs to the configuration management database: Incorrect.

C. The SKMS (service knowledge management system) belongs to the configuration management system: Incorrect.

D. The configuration management system belongs to the service knowledge management system: Correct!

Name the area in which ITIL complementary guidance offer assistance.

• Adapting best practice for particular industry sectors
• Integrating ITIL with various other operating models

Choose one answer:

A. Both of the above: Correct!

B. Neither of the above: Incorrect.

C. Option 2 only: Incorrect.

D. Option 1 only: Incorrect.

Select the one that is the BEST explanation of a relationship considering service asset and configuration management.

Choose one answer:

A. Describes the hardware topography: Incorrect.

B. Describes the way configuration items (CIs) collaborate to deliver the services: Correct!

C. Defines the software that should be installed on a specific piece of hardware: Incorrect.

D. Describes how version numbers need to be used in a release: Incorrect.

Select the one on which the continuity strategy of IT service should be based on.

• Design of the service metrics
• Risk assessment
• Business continuity strategy
• Business impact analysis (BIA)

Mark one answer:

A. 1, 2 and 4 only: Incorrect.

B. 1, 3 and 4 only: Incorrect.

C. 1, 2 and 3 only: Incorrect.

D. 2, 3 and 4 only: Correct!

Mention the types of service well-defined in ITIL

1. Enabling
2. Computer
3. Core
4. Enhancing

Mark one answer:

A. 1, 3 and 4 only: Correct!

B. 2, 3 and 4 only: Incorrect.

C. 1, 2 and 4 only: Incorrect.

D. 1, 2 and 3 only: Incorrect.

Select the one that is not a problem management’s objective.

Mark one answer:

A. Diminishing the impact of events that cannot be prevented: Incorrect.

B. Avoiding problems and resulting events from happening: Incorrect.

C. Eradicating recurring incidents: Incorrect.

D. Reinstating normal service operation ASAP: Correct!

Name the core ITIL publication where you can find complete descriptions of information security management, service catalogue management, and supplier management?

Mark one answer:

A. Service strategy: Incorrect.

B. Service design: Correct!

C. Service operation: Incorrect.

D. Service transition: Incorrect.

Which of the following statements truly defines a definitive media library (DML)?

Choose one answer:

A. A secure place where definitive hardware spares are kept: Incorrect.

B. A secure library in which definitive, authorized versions of every media configuration item (CIs) are protected and stored: Correct!

C. A database that comprises descriptions of all media CIs: Incorrect.

D. A secure library in which final authorized versions of all back-ups and software are protected and stored: Incorrect.

Which of the following is NOT a purpose of the change management process?

Choose one answer:

A. To guarantee the understanding of changes impact: Incorrect.

B. To make sure that changes are evaluated and recorded: Incorrect.

C. To guarantee that all modifications to configuration items (CIs) are properly recorded in the CMS (configuration management system): Incorrect.

D. To manage and deliver IT services at settled levels to business users: Correct!

Name the processes which are accountable for the underpinning contracts’ regular review.

Choose one answer:

A. Service level management and supplier management: Correct!

B. Change management and supplier management: Incorrect.

C. Service level management and availability management: Incorrect.

D. Availability management and supplier management: Incorrect.

A known error is created after the completion of a problem’s diagnosis but before a workaround is found. Do you consider it a valid approach?

Choose one answer: