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Certification Practice Test Sample Questions For ITIL Foundation Exam

QuickStart is now offering sample questions for ITIL Foundation Exam. Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice test to better aid in certification. 100% of the questions are real test questions; from a recent version of the ITIL Foundation Exam.


 
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ITIL Foundation Exam Questions

1

Select the one that is the most appropriate definition of an outcome?

Choose one answer:

2

Select the one that is NOT the objective or valid purpose of problem management.

Choose one answer:

3

Select the one that offers value to the business right from service strategy.

• Allowing the service provider to fully understand the levels of service which will help in making their consumer’s successful
• Allowing the service provider to quickly and effectively respond to all the changes in the overall business environment
• Reduction in the frequency and duration of service charge.

Choose one answer:

A. None
Incorrect.
B. 1 and 2 only
Correct!
C. 1 and 3 only
Incorrect.
D. 2 and 3 only
Incorrect.
4

Which process or function would offer staff to analyze and monitor events considering an operations bridge?

Choose one answer:

A. Technical management
Incorrect.
B. IT operations management
Correct!
C. Applications management
Incorrect.
D. Request fulfilment
Incorrect.
5

Which process is accountable for frequently occurring, low risk and low-cost changes?

Choose one answer:

A. Demand management
Incorrect.
B. Release and deployment management
Incorrect.
C. Incident management
Incorrect.
D. Request fulfillment
Correct!
6

Select the one that is NOT an objective of CSI - Continual Service Improvement?

Choose one answer:

7

Which one of the following is CORRECT?

Choose one answer:

8

Name the area in which ITIL complementary guidance offer assistance.

• Adapting best practice for particular industry sectors
• Integrating ITIL with various other operating models

Choose one answer:

A. Both of the above
Correct!
B. Neither of the above
Incorrect.
C. Option 2 only
Incorrect.
D. Option 1 only
Incorrect.
9

Select the one that is the BEST explanation of a relationship considering service asset and configuration management.

Choose one answer:

10

Select the one on which the continuity strategy of IT service should be based on.

• Design of the service metrics
• Risk assessment
• Business continuity strategy
• Business impact analysis (BIA)

Mark one answer:

A. 1, 2 and 4 only
Incorrect.
B. 1, 3 and 4 only
Incorrect.
C. 1, 2 and 3 only
Incorrect.
D. 2, 3 and 4 only
Correct!
11

Mention the types of service well-defined in ITIL

1. Enabling
2. Computer
3. Core
4. Enhancing

Mark one answer:

A. 1, 3 and 4 only
Correct!
B. 2, 3 and 4 only
Incorrect.
C. 1, 2 and 4 only
Incorrect.
D. 1, 2 and 3 only
Incorrect.
12

Select the one that is not a problem management’s objective.

Mark one answer:

13

Name the core ITIL publication where you can find complete descriptions of information security management, service catalogue management, and supplier management?

Mark one answer:

A. Service strategy
Incorrect.
B. Service design
Correct!
C. Service operation
Incorrect.
D. Service transition
Incorrect.
14

Which of the following statements truly defines a definitive media library (DML)?

Choose one answer:

15

Which of the following is NOT a purpose of the change management process?

Choose one answer:

16

Name the processes which are accountable for the underpinning contracts’ regular review.

Choose one answer:

17

A known error is created after the completion of a problem’s diagnosis but before a workaround is found. Do you consider it a valid approach?

Choose one answer:

18

Mention the BEST reason for classifying incidents?

Choose one answer:

19

Who is accountable for defining metrics with regards to change management?

Choose one answer:

Practice Exam - ITIL Foundation Exam

$109.00

More Information:

  • Learning Style: Self-Paced
  • Learning Style: Practice Exam
  • Difficulty: Beginner
  • Course Duration: 1 Hour
  • Course Info: Download PDF
  • Certificate: See Sample

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