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Certification Exam Prep Questions For ITIL Foundation Exam

QuickStart is now offering assessment questions for ITIL Foundation Exam . Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Foundation Exam.


 
proceed to the next question. Correct answers will be displayed when you complete exam.

1

Select the one that is the most appropriate definition of an outcome?

Choose one answer:

2

Select the one that is NOT the objective or valid purpose of problem management.

Choose one answer:

3

Select the one that offers value to the business right from service strategy.

• Allowing the service provider to fully understand the levels of service which will help in making their consumer’s successful
• Allowing the service provider to quickly and effectively respond to all the changes in the overall business environment
• Reduction in the frequency and duration of service charge.

Choose one answer:

A. None
Incorrect.
B. 1 and 2 only
Correct!
C. 1 and 3 only
Incorrect.
D. 2 and 3 only
Incorrect.
4

Which process or function would offer staff to analyze and monitor events considering an operations bridge?

Choose one answer:

A. Technical management
Incorrect.
B. IT operations management
Correct!
C. Applications management
Incorrect.
D. Request fulfilment
Incorrect.
5

Which process is accountable for frequently occurring, low risk and low-cost changes?

Choose one answer:

A. Demand management
Incorrect.
B. Release and deployment management
Incorrect.
C. Incident management
Incorrect.
D. Request fulfillment
Correct!
6

Select the one that is NOT an objective of CSI - Continual Service Improvement?

Choose one answer:

7

Which one of the following is CORRECT?

Choose one answer:

8

Name the area in which ITIL complementary guidance offer assistance.

• Adapting best practice for particular industry sectors
• Integrating ITIL with various other operating models

Choose one answer:

A. Both of the above
Correct!
B. Neither of the above
Incorrect.
C. Option 2 only
Incorrect.
D. Option 1 only
Incorrect.
9

Select the one that is the BEST explanation of a relationship considering service asset and configuration management.

Choose one answer:

10

Select the one on which the continuity strategy of IT service should be based on.

• Design of the service metrics
• Risk assessment
• Business continuity strategy
• Business impact analysis (BIA)

Mark one answer:

A. 1, 2 and 4 only
Incorrect.
B. 1, 3 and 4 only
Incorrect.
C. 1, 2 and 3 only
Incorrect.
D. 2, 3 and 4 only
Correct!
11

Mention the types of service well-defined in ITIL

1. Enabling
2. Computer
3. Core
4. Enhancing

Mark one answer:

A. 1, 3 and 4 only
Correct!
B. 2, 3 and 4 only
Incorrect.
C. 1, 2 and 4 only
Incorrect.
D. 1, 2 and 3 only
Incorrect.
12

Select the one that is not a problem management’s objective.

Mark one answer:

13

Name the core ITIL publication where you can find complete descriptions of information security management, service catalogue management, and supplier management?

Mark one answer:

A. Service strategy
Incorrect.
B. Service design
Correct!
C. Service operation
Incorrect.
D. Service transition
Incorrect.
14

Which of the following statements truly defines a definitive media library (DML)?

Choose one answer:

15

Which of the following is NOT a purpose of the change management process?

Choose one answer:

16

Name the processes which are accountable for the underpinning contracts’ regular review.

Choose one answer:

17

A known error is created after the completion of a problem’s diagnosis but before a workaround is found. Do you consider it a valid approach?

Choose one answer:

18

Mention the BEST reason for classifying incidents?

Choose one answer:

19

Who is accountable for defining metrics with regards to change management?

Choose one answer:

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Practice Exam - ITIL Foundation Exam

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1 Hour

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Course Duration 1 Hour
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