Certification Exam Prep Questions For ITIL Service Design

QuickStartis now offering assessment questions for ITIL Service Design. Whether you are deciding which exam to sign up for, or simply want to practice the materials necessary to complete certification for this course, we have provided a practice assessment to better aid in certification. 100% of the questions are real questions; from a recent version of the test you will take for ITIL Service Design.



Which of the following most accurately identifies the two aspects of a Service Catalogue?


Service Design relies on effective supplier and contract evaluation and selection. When selecting a supplier, which of the following should Supplier Management consider?

• Track record
• Capability
• Credit rating
• Size relative to the business being placed

A. 1, 3 and 4 only
B. 2 only
C. 1 and 2 only
D. All of the above

Which of the following is NOT a process within the Service Design publication?


Which of the following statements are correct in respect of Service Design?

• Service Design ensures not only that the functional elements of a service are addressed by the design, but also elements that facilitate management and operational performance
• The main purpose of Service Design is the design of new or changed services
• The goal of Service Design is to assist organizations seeking to plan the introduction of new or changed services and advise how to successfully deploy these new services into the production environment

A. 1 and 2 only
B. 1 and 3 only
C. 2 and 3 only
D. All of the above

Which of the following statements regarding Maintainability is/are correct?

• Maintainability is concerned with how quickly and effectively a service, a service component or an individual CI can be restored to its normal working status following a failure
• Maintainability is the measure of how long a service or service component can perform its agreed function without interruption
• Maintainability is a measure of compliance to a contract by a supplier

A. 1 only
B. 1 and 3 only
C. 2 only
D. All of the above

Service Design Package is a key concept in the design phase of the Service Lifecycle. Which of the following would you expect to find within a Service Design Package?

• Organizational Readiness Assessment
• Service contacts
• Service functional requirements
• Business requirements
• Service Transition Plans

A. 1, 3 and 4 only
B. 5 and 3 only
C. 2, 4 and 5 only
D. All of the above

The implementation of ITIL Service Management is about preparing and planning the effective and efficient use of which of the following?


A customer-based SLA could be best described as?


Which of the following is an alternative term used to describe a form of SLA Monitoring (SLAM) chart?


Which of the following is the best description of a document that details the initial requirements of the customer in terms of business needs?


Which of the following statements most accurately describes ITIL guidance regarding conducting Service Reviews?


Which of the following statements are correct in all cases?

• Service Level Management produces reports on the progress and success of Service Improvement Plans (SIPs)
• Service Level Management is responsible for the quality of services delivered to customers

A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above

Which of the following statements is INCORRECT regarding Service Catalogue Management (SCM)?


Which of the following statements most accurately describes the overall goal of Information Security Management?


Compliance to organization-wide Information Security policy requirements should be referenced within which of the following documents?

• Service Level Agreements
• Operational Level Agreements
• Third party underpinning contracts
• Security policies

A. 1, 3, and 4 only
B. 1 and 4
C. None of the above
D. All of the above

Practice Exam - ITIL Service Design

  • Self-Paced Learning

    Learning Style
  • Beginner

  • 1 Hour

    Course Duration
  • Course Info

  • Sample Certificate

About Individual Course:
  • Individual course plan gives you access to this course
/ Each
Coming Soon
More Information
Lab Access No
Learning Style Self-Paced Learning
Difficulty Beginner
Course Duration 1 Hour
Language English
Write Your Own Review
Only registered users can write reviews. Please Sign in or create an account

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.

I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.

Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.

I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.

What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.

I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.

How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

Get A Team Quote or Got Questions?


Why QuickStart

  • Personalize learning based on competencies, goals & tools
  • Expert Mentoring
  • Hands on Labs & Assignments
  • AI Curated Digital Book Content
  • Adaptive Learning Paths
  • Analytics & Benchmarking
  • High certification Pass Rates – Over 200,000 people certified and more than 95% of our learners pass their certification on the first attempt

click here