Providing Outstanding Customer Service
More Information:
- Learning Style: Virtual
- Learning Style: Course
- Difficulty: Beginner
- Course Duration: 2 Days
- Course Info: Download PDF
- Certificate: See Sample
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Customized to your team's need:
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- Enterprise LMS
- Dedicated Customer Success Manager
Course Information
About This Course:
In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. Whether you're a seasoned customer service professional or just starting to build your customer service skills, delivering consistent, high-quality support is what drives customer satisfaction and builds lasting loyalty. It's the reason customers choose your brand over others and why they return again and again.
But how do you improve customer interactions, deliver excellent customer experiences, and stay ahead of the curve in 2025? Through a blend of proven best practices, active listening, empathy, and problem-solving strategies, you can transform your approach to customer support and create real customer success.
Course Objectives:
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Define customer service in relation to both internal and external customers
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Recognize how your attitude affects customer service
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Identify your customer's needs
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Generate repeat business with outstanding customer service
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Build goodwill through in-person customer service
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Provide outstanding customer service over the phone
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Connect with customers through online tools
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Deal effectively with difficult situations
Audience:
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Operations managers, account representatives, customer service professionals, help desk and technical support, and anyone working directly with customer will benefit from this course.
Prerequisites:
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None