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ITIL® Managing Across Lifecycle (ITIL®-MALC)

This is a five day training course, which will provide all the information needed by an individual to understand service management. This IT Ops training course has been designed to provide information about the Lifecycle approach related to service management. The ITIL training received from this course will allow you to strengthen the knowledge which will become the foundation for excelling in the qualification scheme.

Virtual

Learning Style

Advanced

Difficulty

5 Days

Course Duration

Course Info

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Certificate

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This is a five day training course, which will provide all the information needed by an individual to understand service management. This IT Ops training course has been designed to provide information about the Lifecycle approach related to service management. The ITIL training received from this course will allow you to strengthen the knowledge which will become the foundation for excelling in the qualification scheme.

Course Information

About this course:

Managing Across the Lifestyle is a course which is mandatory for those professionals who want to acquire the ITIL® Expert qualification. It is worth 5 credits and consists of a course outline which offers the entire ITIL® Capability and Lifecycle qualification programs and eventually helps the student in applying for the ITIL® Expert qualification. If you are one of those people who want to obtain the ITIL® Expert qualification, then you have landed on the right page.

The exam comprises of complex MCQs (multiple choice questions) and is a closed book exam which needs to be completed within 90 minutes. For those students who are taking the exam in the English language with English not being their first language will be allowed an additional 40 minutes, allowing them to complete the exam within 120 minutes. Those who received 70% or more marks in the exam will clear it.

The course has been developed based on OGC’s Best Practice Guidelines available in ITIL® Service Lifecycle books. Most experts recommend students to complete a minimum of 28 hours of personal study by going over the syllabus and reviewing as well as studying the relevant books which will aid in preparing for the exam.

Course Objectives:

The certification allows the student to complete the Lifecycle and Capability streams by providing information that will be required for deploying and managing the required skills associated with using the Lifecycle practices. This includes;

  • Introduction to IT Service Management Business & Managerial Issues

  • Management of Strategic Change

  • Managing the Planning and Implementation of IT Service Management

  • Managerial Functions

  • Risk Management

  • Lifecycle Project Assessment

  • Understanding Organizational Challenges

  • Understanding Complementary Industry Guidance.

Audience:

The course is intended to be undertaken by those professional who wish to obtain the ITIL® Expert qualification. In order to be eligible for this course, the students must have a minimum of 17 credits using any combination of v2 Practitioner and v3 units, ITIL® v3 units, ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Prerequisites:

  • Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL® Intermediate qualifications. Some credits from earlier ITIL® qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL® Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.

Course Outline

Practice Certification Exam

Exam Test Sample: ITIL Service Life Cycle

More Information

More Information
Brand ITIL®
Subjects IT Ops & Management
Lab Access No
Technology ITIL®
Learning Style Virtual Classroom
Difficulty Advanced
Course Duration 5 Days
Language English
VPA Discount VPA Discount

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Frequently Asked Questions

FAQ's

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.


I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.


Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.


I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.


What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.


I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.


How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

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