If you are a technician and witness a laser printer producing completely blank sheets, which of these processes would you check first?

Choose an option that you think is an example of client-side virtualization?

From the following security threats, identify one that presents itself as legitimate software?

You are approached by a user informing that the internet connection is not working on the corporate network. You take the troubleshooting steps and discover the following facts: -The computer has a valid IP address, -Can connect to network shares -Can view local intranet pages in the web browser. Now you try navigating to a public Internet page and it times out. As an expert, which of the following would you configure next?

There is a thunderstorm condition when a technician is called into the office. As per the users, machines are sporadically powering off. I Which option is most suitable to prevent user data loss?

A company manages its own cloud, and takes help managing storage by utilizing a third -party vendor. Which of the following infrastructure types would you identify this company is implementing?

If you want to redirect network traffic for filtering or monitoring on a corporate network, which of the following features would be used?

If you want to redirect network traffic for filtering or monitoring on a corporate network, which of the following features would be used?

If you upgrade four computers and you are to securely repurpose the hard drives to use them later, which of the following would you do to the drives?

You have successfully removed a virus and malware from a user’s pc and just fixed the machine. Which of the following is the LAST step you would take?

If you are a technician on the phone with a user who is unable to work due to a problem. He reports several other technicians have been unable to solve the problem and requests that you come out to fix it. After you have effectively communicated a willingness to help, what is the NEXT step you will take?

If you are a technician on the phone with a user who is unable to work due to a problem. He reports several other technicians have been unable to solve the problem and requests that you come out to fix it. After you have effectively communicated a willingness to help, what is the NEXT step you will take?

If you are a technician who is troubleshooting a PC with multiple volumes, you will use LIST function of which of the following commands to verify active and assigned drive letters?

A technician should implement which one of the following so that external contractors are not able to physically plug in devices into the network jacks of the company, unless designated for guest use?

A If you see a PC powered on but the only activity you witness is spinning fans, can you identify the component that would MOST likely be at fault for such a condition? (Choose any TWO).

Pick one of these reasons why it is critically important to secure Personally Identifiable Information (PII)?

You witness frequent power outages in a small office. After rebooting the Windows workstations upon each power outage, users are unable to open the shared files. You MUST configure which of the following to resolve this issue in the future?

Which of these differences between a worm and a virus is TRUE?

If you are a technician who receives a customer call reporting an issue that he suggests is hardware related, and you know from the description that this is not the case, which of the following will you take as the BEST course of action?

If you want to prevent data breaches on lost mobile devices, which of the following would you consider the best action to take?

You are a technician who witnesses a user reporting that any URL entered redirects to the same web page. You conclude that the user’s computer has been compromised. Identify the tool you would use to get this issue resolved?

A technician is using command prompt to navigate through a Windows OS and needs to display the content of a folder. Choose the best option helping him achieve this task?

If your smartphone starts running slow at the end of the day but runs at its normal speed when it is restarted in the morning, what should be done throughout the day to BEST resolve this issue?

If your smartphone starts running slow at the end of the day but runs at its normal speed when it is restarted in the morning, what should be done throughout the day to BEST resolve this issue?