This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services.
If you want to get access to demo again, feel free to contact our support at (855) 800-8240
This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services.
Course Information
About this course:
Looking for a smooth ride to achieve ITIL® 4 certification? After all who doesn't wish their journey to be hassle-free to procure ITIL® 4 certification. Unquestionably, everybody does. This course offers you the information you would need to clear the ITIL® 4 Foundation Certification test.! What's more? In this course, you will get an enormous amount of knowledge about information technology management in the modern service economy. ITIL® 4 ‘s framework is assembled on the basis of the adopted practices of ITSM and goes further to cover different parts of client experience, digital transformation, and value streams while simultaneously investigating new working methodologies like DevOps, Lean, and Agile. This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services. In addition, in this course, you will become familiar with the jobs of technology and IT teams that use proven strategies for their business’s growth.
Course Objectives:
Preparing for the ITIL® 4 Foundation certification test
Clearing the test to obtain the certification
Using ITIL® guidelines to secure different opportunities for evolving IT practices
Speaking with IT experts about the terminologies and proven strategies of ITIL® 4
Finding the practices of information technology service management
Recognize the importance of information technology in business
Credits Earned:
2 ITIL® Expert Credits
18 PDU Credits
Audience:
Should I take this certification? Will it serve me in the long run? Yes, If you are:
A person who wishes to create key comprehension of the ITIL® 4 framework and its utility inside an association for upgrading the general IT service management.
An IT individual working for an association that as of late actualized ITIL® 4 and you wish to remain current on services improvement and contribute in its general coordination benefits in the business.
Then this certification is for you.
Prerequisites:
Good news! There are no prerequisites for acquiring this course.
Career & Salary Insight
Outline
Frequently Asked Questions
1. What are the prerequisites to the ITIL® 4 Foundations Certification course?
There are no pre-requisites of ITIL 4 Foundation certificate exam and training course. However, working knowledge of IT service management and familiarity with IT terminologies and practices is appreciated for better understanding and outcomes.
2. What is the Difficulty level of the ITIL® 4 Foundations Certification training?
Beginner.
3. How will the ITIL® 4 Foundations Certification training benefit me in my current job role?
Apart from the manifested monetary uplifts in salary packages (ITIL qualified IT professional earn avg. salary of $ 60-70,000) you can add value to the existing IT process and practices at your organization and streamline as per ITIL guideline which will translate into higher ROI and achievement of business goals and growth.
4. What is the exam criteria for the ITIL® 4 Foundations Certification course?
ITIL® 4 Foundations Certification course candidate typically have to go through a classroom or self-paced training of 2-2.5 days from AXELOS ‘Accredited Training Organization’ and can sit the exam at the end of the course. ITIL 4 Foundation exam format is as below:
Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes’ duration
Closed book.
What you will learn in ITIL® 4 Foundations?
ITIL® 4 Foundations candidates will have an understanding of the following:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Our experts featured on QuickStart are driven by our ExpertConnect platform, a community of professionals focused on IT topics and discussions. Interact with these experts, create project opportunities, gain help and insights on questions you may have, and more.
Customer Reviews
ITIL Foundations Certification (ITIL) (ITILv4)
Overall Satisfaction
80%
Quality of Instructor
80%
Course Quality
80%
Registration and class virtual launch was easy, should notify trainees ahead of time that Zoom software is required because some companies block Zoom
Review byRoland
Posted on
ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
Course Quality
80%
Course Value
80%
Overall Satisfaction
80%
Quality of Instructor
80%
good class
Review byTodd Payne
Posted on
ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
Course Quality
100%
Course Value
100%
Overall Satisfaction
100%
Quality of Instructor
100%
The course was quick paced and the materials very easy to understand.
Review byCalvin
Posted on
ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
Course Quality
60%
Course Value
80%
Overall Satisfaction
60%
Quality of Instructor
80%
This is a new course. There was no text book to follow. The instructor did give us a PowerPoint presentation and I?m happy for that. I think that QuickStart should have waited until they had all the necessary information for the class. I wanted to have the text.
Review byJudi
Posted on
ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
Course Quality
80%
Course Value
80%
Overall Satisfaction
80%
Quality of Instructor
80%
good class
Review byTodd Payne
Posted on
ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
Course Quality
100%
Course Value
100%
Overall Satisfaction
100%
Quality of Instructor
100%
The course was quick paced and the materials very easy to understand.
Review byCalvin
Posted on
ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
Course Quality
60%
Course Value
80%
Overall Satisfaction
60%
Quality of Instructor
80%
This is a new course. There was no text book to follow. The instructor did give us a PowerPoint presentation and I?m happy for that. I think that QuickStart should have waited until they had all the necessary information for the class. I wanted to have the text.
Review byJudi
Posted on
Course Quality
100%
Course Value
100%
Overall Satisfaction
100%
This was a great experience for me
Review byJoseph
Posted on
Course Quality
100%
Course Value
100%
Overall Satisfaction
100%
This was a great experience for me
Review byJoseph
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
thank you for all your help.
Review byTroy
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
It took some work to get our class.
Review byFrank Henriquez
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
thank you for all your help.
Review byTroy
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
It took some work to get our class.
Review byFrank Henriquez
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
thank you for all your help.
Review byTroy
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
It took some work to get our class.
Review byFrank Henriquez
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
thank you for all your help.
Review byTroy
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
It took some work to get our class.
Review byFrank Henriquez
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
thank you for all your help.
Review byTroy
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
It took some work to get our class.
Review byFrank Henriquez
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
thank you for all your help.
Review byTroy
Posted on
ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
Course Quality
100%
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
It took some work to get our class.
Review byFrank Henriquez
Posted on
Course Value
80%
Quality of Instructor
80%
Overall Satisfaction
80%
hold more interaction time during the training. ie put some questions in a game format sometime during that section. I have worked over 10 years in the IT industry when taking this training.
Review byVicki Thompson
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byPilar Donahue
Posted on
Course Value
40%
Quality of Instructor
60%
Overall Satisfaction
40%
Review byJeffery Key
Posted on
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byEleanor Stanley
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byDavid Williams
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
80%
Review byCatherine Triplett
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
80%
Instructor was great but there was a lot to cover in just three days. I have worked over 10 years in the IT industry when taking this training.
Review byMartha Trujillo
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byDebbie Snell
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byElizabeth Echols
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byMichael Warren
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byTravis House
Posted on
Course Value
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Review byCecilia Dill
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Denis provided great examples and did not read the slides. He provided tips and suggestions and explained things well. He was patient and thorough. I have worked 5-7 years in the IT industry when taking this training.
Review byAnthony Palacio
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Denis was very articulate and responsive to class questions I have worked 1-3 years in the IT industry when taking this training.
Review byAnthony Durr
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Instructor maintained good pace with good amount of repetition I have worked less than 1 year in the IT industry when taking this training.
Review byRobert Hamlin
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Very good very methodical. Didn't rush through anything and answered all questions I have worked over 10 years in the IT industry when taking this training.
Review byEarl Jensen
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
80%
Review byBecky Johnston
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
80%
Review byTeresa Martin
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
80%
The instructor seemed very knowledgeable. He moved a little fast for ME. Jumped around a bit so following along was challenging however I am not sure that is HIS issue or the way the syllabus is layed out. Again he is very knowledgeable. I have worked over 10 years in the IT industry when taking this training.
Review byBeverly Delarosa
Posted on
Professional people
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
Cash was a wonderful receptionist who was also extremely professional and helpful.
Review byEmily Kelling
Posted on
Excellent
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Excellent instructor was able to keep everyone engaged which helped in our learning process.
Review byChristopher Haynes
Posted on
Excellent material
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Excellent printed material, much better than some of the ITIL material I've seen in other places.
Review byArnita Walker
Posted on
Good class flow
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Excellent trainer well versed, enthusiastic about the subject, good class flow
Review byRobert Moore
Posted on
Loved It
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Experienced and knowledgeable on many topics.
Review byMelissa McDole
Posted on
No issues
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
First time taking class using Lync. No issues and good audio and desktop sharing.
Review byKathleen Prange
Posted on
great
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Great instructor
Review byBarbara Bart
Posted on
Great Learning Experienece
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
He knows his stuff, makes the learning experience entertaining
Review byThomas Thomas
Posted on
Engaging Content
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
I found Patrick to be engaging, and knowledgeable. I did have some small problems following the presented information, but this appears to be an issue with vocabulary change required for the material.
Review bySam Russ
Posted on
outstanding
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
I have attended many classes over the decades of my career, and have worked as a corporate trainer. Jim is an OUTSTANDING instructor with significant depth of subject matter knowledge, presentation skills, and a winning personality. One of the best instructors I've ever had!
Review byShana O'Connor
Posted on
Could have done 5 days
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
In three days, the instructor did a great job of preparing us for the exam ... I only wish we'd had 5 days and more time to actually internalize the material.
Review byJerome Jefferson
Posted on
Good Job
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Instructor did a good job. To many acronyms to follow along but that could be due to the short two days of class.
Review byNoel Frasier
Posted on
Real World Knowledge
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
instructor was well informed and had good real world knowledge
Review byMary Bush
Posted on
Great job
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Jim did a great job of presenting the material in an easy to understand way with excellent real world examples. He kept the material interesting and the students engaged in the learning. He also provided excellent tips to help with taking the certification exam.
Review byBrian Mason
Posted on
great
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Jim was great!
Review byKyung Hughes
Posted on
Engaging Material
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Jim was great. He is very engaging and made a class enjoyable and very worthwhile that could have been very boring and uninteresting.
Review byHeather Deleon
Posted on
Great Instructor!
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
Jim was great. I would definitely take another class that he instructed.
Review byPhyllis Slater
Posted on
Topics were good
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Kory was great in bringing his real world IT experience to the conversation of the topics being taught.
Review byShirley Smith
Posted on
Perfect Course
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Larry was extremely knowledgeable about the content and was able to bridge gaps with his real world experience and content applications.
Review byJacqueline Pease
Posted on
Knowledgable People
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Patrick is clearly very experienced and has broad knowledge of the topic.
Review byJames Reyes
Posted on
good stuff
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
Patrick is so good at teaching the course in a simple way to relate these things to my current job and provided an excelent experience to learn.
Review byMargaret Johnston
Posted on
Confident Instructor
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
Patrick is so good at what her does, I don�t think he ever looked in the book for any answers. His confidence and knowledge , gave me confidence in my abilities to complete this course.
Review byMaria Austin
Posted on
Excellent Real World Scenarios
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Patrick was excellent in providing 'real world' examples and explaining the different material topics clearly.
Review byDoris Swenson
Posted on
awesome
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
She was awesome
Review byLarry Williams
Posted on
Willing to help me
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
She was willing to answer our questions, clarify when we were not sure, and possessed a good sense of humor.
Review byRhonda Franklin
Posted on
Only one complaint
Course Value
100%
Course Quality
100%
Course Price
100%
Quality of Instructor
80%
Overall Satisfaction
80%
some slides were tough to read
Review byKaren Crawford
Posted on
Good Speaker
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
The instructor for this training was very knowledgeable and was a very good speaker and kept the class engaged.
Review byDebra Mealy
Posted on
Instructor knows their stuff!
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
The instructor seems to really know the material e.g. definitions, models, etc. However, he could greatly benefit from making the presentation more focused on the critical information rather than trying to cover it all too quickly. While I understand that there is a lot of content, delivery must be targeted and understandable and unfortunately the training was very difficult to follow. Specifically, he could benefit from speaking more slowly, using pauses to allow for participants to absorb information, and using period checkpoints and summaries to bring participants back to the ITIL/ITSM framework and where they are at within it.
Review byBradford Suarez
Posted on
Fantastic
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
The instructor was fantastic. I felt that he had great subject matter expertise and did a great job conveying the information. He also really cared whether the material was being internalized by the attendees.
Review byTonya Goss
Posted on
Well Versed Course
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
The instructor was well versed in this area. Great presentation.
Review bySamuel Burton
Posted on
Great class
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
This instructor has a huge depth of knowledge in ITIL. With this said, he does not come across as a know it all and is able to instruct us in the fundamentals very clearly and with well rounded real world examples.
Review byJamel Clow
Posted on
Good Job
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
Very good job...thanks.
Review byHarry Barone
Posted on
Overall Great
Course Value
80%
Course Quality
100%
Course Price
60%
Overall Satisfaction
80%
Quality of Instructor
80%
Very much enjoyed Danielle's facilitation. Good supporting stories. At times slightly monotone in her delivery, but generally a great instructor.
Review byFrank Davis
Posted on
Professional
Course Price
80%
Course Value
100%
Course Quality
80%
Overall Satisfaction
80%
Quality of Instructor
80%
Very professional, encouraged collaboration which provided value to the learning process.
Review byAlicia Blevins
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Jeb is great. Very knowledgable good stories to help support concepts. Personable. I have worked over 10 years in the IT industry when taking this training.
Review byJanet Stokes
Posted on
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
Jeb was great providing examples I have worked 7-10 years in the IT industry when taking this training.
Review byJames Secrest
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byCarlos Hemingway
Posted on
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
Awesome experience with my instructor! I have worked over 10 years in the IT industry when taking this training.
Review byPatrick Klingler
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byJames Schneider
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byDeborah Fay
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byLarhonda Moore
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byTara Pettway
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byGary Magee
Posted on
Course Value
80%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byKirby Lam
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byEugenie Gonzales
Posted on
Course Value
100%
Quality of Instructor
100%
Overall Satisfaction
100%
Review byMaria Moore
Posted on
Overall Satisfaction
80%
Review byMagdalena Haffey
Posted on
Overall Satisfaction
80%
Review byJohn Alanis
Posted on
Course Quality
80%
Course Value
80%
Overall Satisfaction
100%
Review byAnna Welch
Posted on
Course Quality
80%
Overall Satisfaction
100%
Review byAmanda Gallardo
Posted on
Course Quality
80%
Course Value
80%
Overall Satisfaction
100%
Review byDonna Sears
Posted on
Course Quality
80%
Overall Satisfaction
80%
Review byMark Haynie
Posted on
Course Value
60%
Overall Satisfaction
80%
Review byKen Patterson
Posted on
Course Quality
80%
Quality of Instructor
80%
Overall Satisfaction
100%
Review byMatthew Spencer
Posted on
Course Quality
60%
Quality of Instructor
60%
Quality of Instructor
60%
Overall Satisfaction
80%
Review byEric Powers
Posted on
Overall Satisfaction
100%
Review byMaximo Wilson
Posted on
Course Quality
80%
Overall Satisfaction
80%
Review byBetty Petty
Posted on
Overall Satisfaction
100%
Review byAurelio Smith
Posted on
Course Quality
80%
Overall Satisfaction
80%
Review byJoseph Correia
Posted on
Course Value
80%
Overall Satisfaction
100%
Patrick clearly has a number of years of experience in this subject field as he was able to answer questions quickly and efficiently while also providing many examples of real world scenarios in which he was involved with.
Review byDavid Zebrowski
Posted on
Overall Satisfaction
100%
Review byBilly Forrest
Posted on
Overall Satisfaction
100%
Review byTimothy Rickards
Posted on
Overall Satisfaction
80%
GREAT instructor! Jeb was conducted the course in an efficient and effective way. More examples.
Review byAustin Ragsdale
Posted on
Overall Satisfaction
100%
Review byCarmen Smith
Posted on
Overall Satisfaction
100%
Review byPaula West
Posted on
Course Quality
80%
Overall Satisfaction
100%
Review byMichelle Andrews
Posted on
Overall Satisfaction
100%
Instructor is very knowledgeable and patient. When I need clarification he is ready and able to provide an explanation and examples so that I can understand them
Review byGary Baden
Posted on
Course Quality
60%
our management required us to take it
Review byMichael Calvert
Posted on
Course Quality
80%
Quality of Instructor
80%
Overall Satisfaction
80%
required training more real world experiences would be more helpful
Review byEsther Rodriguez
Posted on
Overall Satisfaction
100%
Too much material delivered in a very short time. Need to space it out to make class more effective.
Review byAntonia Clapp
Posted on
Overall Satisfaction
80%
Review byLora Watson
Posted on
Overall Satisfaction
100%
Review byDavid Taylor
Posted on
Course Quality
80%
Overall Satisfaction
80%
Review byJacqueline Grace
Posted on
Overall Satisfaction
100%
Review byNoelle Smith
Posted on
Overall Satisfaction
80%
Review byLaverne Rodriguez
Posted on
Overall Satisfaction
100%
Review byHarry Sullivan
Posted on
Overall Satisfaction
100%
Absolutely the best instructor I have had. He knows the material and is able to explain it very well.
Review byMichelle O'Connor
Posted on
Course Quality
80%
Course Value
80%
Overall Satisfaction
100%
Considered the labs to be the Jepardy game that we played to help with our understanding and knowledge. Mike is exceptionally knowledgeable and his experience made the class more ‘Realistic’ and palatable.
Review byCarol Simmons
Posted on
Overall Satisfaction
100%
Providing real world experience might help in learning the material, but in reality there isn't much time for working much outside the required course objective/material
Review byRobert Annis
Posted on
Course Quality
80%
Overall Satisfaction
100%
Review byAnna Rogers
Posted on
Overall Satisfaction
100%
Review byJuan Prado
Posted on
Overall Satisfaction
100%
Review byRoberta Hinton
Posted on
Overall Satisfaction
100%
Review byJeffrey Pippins
Posted on
Overall Satisfaction
100%
Review byHubert Harper
Posted on
Course Quality
80%
Overall Satisfaction
80%
Review byAnnie McCammon
Posted on
Overall Satisfaction
100%
Review byLashanda Shah
Posted on
Course Quality
80%
Course Value
80%
I liked how he had relevant examples for scenarios, easier to make sense of the topic
Review bySandra Simons
Posted on
Overall Satisfaction
80%
this course was mandatory not my choice
Review byIda Hise
Posted on
Overall Satisfaction
100%
Review byMatthew Sera
Posted on
Overall Satisfaction
100%
instructor was very good. was good at explaining the terms and making a course with no labs interesting and keeping me engaged in learning.
