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ITIL® 4 Foundations Certification

This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services.

Virtual

Learning Style

ITIL®

Provider

Beginner

Difficulty

2 Days

Course Duration

Course Info

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This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services.

Course Information

About this course:

Looking for a smooth ride to achieve ITIL® 4 certification? After all who doesn't wish their journey to be hassle-free to procure ITIL® 4 certification. Unquestionably, everybody does. This course offers you the information you would need to clear the ITIL® 4 Foundation Certification test.! What's more? In this course, you will get an enormous amount of knowledge about information technology management in the modern service economy. ITIL® 4 ‘s framework is assembled on the basis of the adopted practices of ITSM and goes further to cover different parts of client experience, digital transformation, and value streams while simultaneously investigating new working methodologies like DevOps, Lean, and Agile. This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services. In addition, in this course, you will become familiar with the jobs of technology and IT teams that use proven strategies for their business’s growth.

Course Objectives:

  •       Preparing for the ITIL® 4 Foundation certification test
  •       Clearing the test to obtain the certification
  •       Using ITIL® guidelines to secure different opportunities for evolving IT practices
  •       Speaking with IT experts about the terminologies and proven strategies of ITIL® 4
  •       Finding the practices of information technology service management
  •       Recognize the importance of information technology in business

Credits Earned:

  •       2 ITIL® Expert Credits
  •       18 PDU Credits

Audience:

Should I take this certification? Will it serve me in the long run? Yes, If you are:

  •  A person who wishes to create key comprehension of the ITIL® 4 framework and its utility inside an association for upgrading the general IT service management.
  •  An IT individual working for an association that as of late actualized ITIL® 4 and you wish to remain current on services improvement and contribute in its general coordination benefits in the business.

Then this certification is for you.

Prerequisites:

Good news! There are no prerequisites for acquiring this course.

 

Outline

Frequently Asked Questions

1. What are the prerequisites to the ITIL® 4 Foundations Certification course?

There are no pre-requisites of ITIL 4 Foundation certificate exam and training course. However, working knowledge of IT service management and familiarity with IT terminologies and practices is appreciated for better understanding and outcomes.

2. What is the Difficulty level of the ITIL® 4 Foundations Certification training?

Beginner.

3. How will the ITIL® 4 Foundations Certification training benefit me in my current job role?

Apart from the manifested monetary uplifts in salary packages (ITIL qualified IT professional earn avg. salary of $ 60-70,000) you can add value to the existing IT process and practices at your organization and streamline as per ITIL guideline which will translate into higher ROI and achievement of business goals and growth.

4. What is the exam criteria for the ITIL® 4 Foundations Certification course?

ITIL® 4 Foundations Certification course candidate typically have to go through a classroom or self-paced training of 2-2.5 days from AXELOS ‘Accredited Training Organization’ and can sit the exam at the end of the course. ITIL 4 Foundation exam format is as below:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.

What you will learn in ITIL® 4 Foundations?

ITIL® 4 Foundations candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Practice Certification Exam

Exam Test Sample: ITIL Foundation Exam

More Information

More Information
BrandITIL®
SubjectsIT Ops & Management
Lab AccessNo
TechnologyITIL®
Learning StyleVirtual Classroom
Learning TypeCourse
DifficultyBeginner
Course Duration2 Days
LanguageEnglish
VPA DiscountVPA Discount
Cybersecurity RolesCybersecurity manager
Nice Workforce CategoriesOperate and maintain, Oversee and govern, Protect and defend, Securely provision

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Customer Reviews
  1. ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
    Course Quality
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    good class

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  2. ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
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    The course was quick paced and the materials very easy to understand.

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  3. ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
    Course Quality
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    This is a new course. There was no text book to follow. The instructor did give us a PowerPoint presentation and I?m happy for that. I think that QuickStart should have waited until they had all the necessary information for the class. I wanted to have the text.

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  4. ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
    Course Quality
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    good class

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  5. ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
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    The course was quick paced and the materials very easy to understand.

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  6. ITIL - Foundations Certification - Feb 27, 2019 - Live Online PST
    Course Quality
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    Course Value
    80%
    Overall Satisfaction
    60%
    Quality of Instructor
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    This is a new course. There was no text book to follow. The instructor did give us a PowerPoint presentation and I?m happy for that. I think that QuickStart should have waited until they had all the necessary information for the class. I wanted to have the text.

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    This was a great experience for me

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    This was a great experience for me

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  9. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    thank you for all your help.

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  10. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    It took some work to get our class.

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  11. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    thank you for all your help.

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  12. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    It took some work to get our class.

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  13. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    thank you for all your help.

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  14. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    It took some work to get our class.

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  15. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    thank you for all your help.

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  16. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    It took some work to get our class.

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  17. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    thank you for all your help.

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  18. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    It took some work to get our class.

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  19. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    thank you for all your help.

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  20. ITIL Foundations Certification - Dec 12, 2018 - Live Online PST
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    It took some work to get our class.

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  21. Course Value
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    hold more interaction time during the training. ie put some questions in a game format sometime during that section. I have worked over 10 years in the IT industry when taking this training.

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    Instructor was great but there was a lot to cover in just three days. I have worked over 10 years in the IT industry when taking this training.

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    Denis provided great examples and did not read the slides. He provided tips and suggestions and explained things well. He was patient and thorough. I have worked 5-7 years in the IT industry when taking this training.

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  34. Course Value
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    Denis was very articulate and responsive to class questions I have worked 1-3 years in the IT industry when taking this training.

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  35. Course Value
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    Instructor maintained good pace with good amount of repetition I have worked less than 1 year in the IT industry when taking this training.

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  36. Course Value
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    Very good very methodical. Didn't rush through anything and answered all questions I have worked over 10 years in the IT industry when taking this training.

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  37. Course Value
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  39. Course Value
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    The instructor seemed very knowledgeable. He moved a little fast for ME. Jumped around a bit so following along was challenging however I am not sure that is HIS issue or the way the syllabus is layed out. Again he is very knowledgeable. I have worked over 10 years in the IT industry when taking this training.

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  40. Professional people
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    Cash was a wonderful receptionist who was also extremely professional and helpful.

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  41. Excellent
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    Excellent instructor was able to keep everyone engaged which helped in our learning process.

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  42. Excellent material
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    Excellent printed material, much better than some of the ITIL material I've seen in other places.

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  43. Good class flow
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    Excellent trainer well versed, enthusiastic about the subject, good class flow

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  44. Loved It
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    Experienced and knowledgeable on many topics.

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  45. No issues
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    First time taking class using Lync. No issues and good audio and desktop sharing.

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  46. great
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    Great instructor

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  47. Great Learning Experienece
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    He knows his stuff, makes the learning experience entertaining

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  48. Engaging Content
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    I found Patrick to be engaging, and knowledgeable. I did have some small problems following the presented information, but this appears to be an issue with vocabulary change required for the material.

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  49. outstanding
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    I have attended many classes over the decades of my career, and have worked as a corporate trainer. Jim is an OUTSTANDING instructor with significant depth of subject matter knowledge, presentation skills, and a winning personality. One of the best instructors I've ever had!

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  50. Could have done 5 days
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    In three days, the instructor did a great job of preparing us for the exam ... I only wish we'd had 5 days and more time to actually internalize the material.

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  51. Good Job
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    Instructor did a good job. To many acronyms to follow along but that could be due to the short two days of class.

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  52. Real World Knowledge
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    instructor was well informed and had good real world knowledge

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  53. Great job
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    Jim did a great job of presenting the material in an easy to understand way with excellent real world examples. He kept the material interesting and the students engaged in the learning. He also provided excellent tips to help with taking the certification exam.

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  54. great
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    Jim was great!

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  55. Engaging Material
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    Jim was great. He is very engaging and made a class enjoyable and very worthwhile that could have been very boring and uninteresting.

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  56. Great Instructor!
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    Jim was great. I would definitely take another class that he instructed.

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  57. Topics were good
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    Kory was great in bringing his real world IT experience to the conversation of the topics being taught.

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  58. Perfect Course
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    Larry was extremely knowledgeable about the content and was able to bridge gaps with his real world experience and content applications.

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  59. Knowledgable People
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    Patrick is clearly very experienced and has broad knowledge of the topic.

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  60. good stuff
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    Patrick is so good at teaching the course in a simple way to relate these things to my current job and provided an excelent experience to learn.

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  61. Confident Instructor
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    Patrick is so good at what her does, I don�t think he ever looked in the book for any answers. His confidence and knowledge , gave me confidence in my abilities to complete this course.

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  62. Excellent Real World Scenarios
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    Patrick was excellent in providing 'real world' examples and explaining the different material topics clearly.

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  63. awesome
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    She was awesome

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  64. Willing to help me
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    She was willing to answer our questions, clarify when we were not sure, and possessed a good sense of humor.

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  65. Only one complaint
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    some slides were tough to read

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  66. Good Speaker
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    The instructor for this training was very knowledgeable and was a very good speaker and kept the class engaged.

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  67. Instructor knows their stuff!
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    The instructor seems to really know the material e.g. definitions, models, etc. However, he could greatly benefit from making the presentation more focused on the critical information rather than trying to cover it all too quickly. While I understand that there is a lot of content, delivery must be targeted and understandable and unfortunately the training was very difficult to follow. Specifically, he could benefit from speaking more slowly, using pauses to allow for participants to absorb information, and using period checkpoints and summaries to bring participants back to the ITIL/ITSM framework and where they are at within it.

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  68. Fantastic
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    The instructor was fantastic. I felt that he had great subject matter expertise and did a great job conveying the information. He also really cared whether the material was being internalized by the attendees.

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  69. Well Versed Course
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    The instructor was well versed in this area. Great presentation.

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  70. Great class
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    This instructor has a huge depth of knowledge in ITIL. With this said, he does not come across as a know it all and is able to instruct us in the fundamentals very clearly and with well rounded real world examples.

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  71. Good Job
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    Very good job...thanks.

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  72. Overall Great
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    Very much enjoyed Danielle's facilitation. Good supporting stories. At times slightly monotone in her delivery, but generally a great instructor.

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  73. Professional
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    Overall Satisfaction
    80%
    Quality of Instructor
    80%
    Very professional, encouraged collaboration which provided value to the learning process.

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  74. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%
    Jeb is great. Very knowledgable good stories to help support concepts. Personable. I have worked over 10 years in the IT industry when taking this training.

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  75. Course Value
    80%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%
    Jeb was great providing examples I have worked 7-10 years in the IT industry when taking this training.

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  76. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  77. Course Value
    80%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%
    Awesome experience with my instructor! I have worked over 10 years in the IT industry when taking this training.

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  78. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  79. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  80. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  81. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  82. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  83. Course Value
    80%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  84. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  85. Course Value
    100%
    Quality of Instructor
    100%
    Overall Satisfaction
    100%

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  86. Overall Satisfaction
    80%

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  87. Overall Satisfaction
    80%

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  88. Course Quality
    80%
    Course Value
    80%
    Overall Satisfaction
    100%

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  89. Course Quality
    80%
    Overall Satisfaction
    100%

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  90. Course Quality
    80%
    Course Value
    80%
    Overall Satisfaction
    100%

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  91. Course Quality
    80%
    Overall Satisfaction
    80%

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  92. Course Value
    60%
    Overall Satisfaction
    80%

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  93. Course Quality
    80%
    Quality of Instructor
    80%
    Overall Satisfaction
    100%

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  94. Course Quality
    60%
    Quality of Instructor
    60%
    Quality of Instructor
    60%
    Overall Satisfaction
    80%

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  95. Overall Satisfaction
    100%

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  96. Course Quality
    80%
    Overall Satisfaction
    80%

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  97. Overall Satisfaction
    100%

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  98. Course Quality
    80%
    Overall Satisfaction
    80%

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  99. Course Value
    80%
    Overall Satisfaction
    100%
    Patrick clearly has a number of years of experience in this subject field as he was able to answer questions quickly and efficiently while also providing many examples of real world scenarios in which he was involved with.

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  100. Overall Satisfaction
    100%

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  101. Overall Satisfaction
    100%

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  102. Overall Satisfaction
    80%
    GREAT instructor! Jeb was conducted the course in an efficient and effective way. More examples.

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  103. Overall Satisfaction
    100%

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  104. Overall Satisfaction
    100%

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  105. Course Quality
    80%
    Overall Satisfaction
    100%

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  106. Overall Satisfaction
    100%
    Instructor is very knowledgeable and patient. When I need clarification he is ready and able to provide an explanation and examples so that I can understand them

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  107. Course Quality
    60%
    our management required us to take it

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  108. Course Quality
    80%
    Quality of Instructor
    80%
    Overall Satisfaction
    80%
    required training more real world experiences would be more helpful

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  109. Overall Satisfaction
    100%
    Too much material delivered in a very short time. Need to space it out to make class more effective.

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  110. Overall Satisfaction
    80%

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  111. Overall Satisfaction
    100%

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  112. Course Quality
    80%
    Overall Satisfaction
    80%

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  113. Overall Satisfaction
    100%

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  114. Overall Satisfaction
    80%

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  115. Overall Satisfaction
    100%

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  116. Overall Satisfaction
    100%
    Absolutely the best instructor I have had. He knows the material and is able to explain it very well.

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  117. Course Quality
    80%
    Course Value
    80%
    Overall Satisfaction
    100%
    Considered the labs to be the Jepardy game that we played to help with our understanding and knowledge. Mike is exceptionally knowledgeable and his experience made the class more ‘Realistic’ and palatable.

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  118. Overall Satisfaction
    100%
    Providing real world experience might help in learning the material, but in reality there isn't much time for working much outside the required course objective/material

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  119. Course Quality
    80%
    Overall Satisfaction
    100%

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  120. Overall Satisfaction
    100%

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  121. Overall Satisfaction
    100%

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  122. Overall Satisfaction
    100%

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  123. Overall Satisfaction
    100%

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  124. Course Quality
    80%
    Overall Satisfaction
    80%

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  125. Overall Satisfaction
    100%

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  126. Course Quality
    80%
    Course Value
    80%
    I liked how he had relevant examples for scenarios, easier to make sense of the topic

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  127. Overall Satisfaction
    80%
    this course was mandatory not my choice

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  128. Overall Satisfaction
    100%

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  129. Overall Satisfaction
    100%
    instructor was very good. was good at explaining the terms and making a course with no labs interesting and keeping me engaged in learning.

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  130. Overall Satisfaction
    100%

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