ITIL® 4 Foundations Certification

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This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services.


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2 Days

Course Duration

Course Info

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This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services.

Course Information

About this course:

Looking for a smooth ride to achieve ITIL® 4 certification? After all who doesn't wish their journey to be hassle-free to procure ITIL® 4 certification. Unquestionably, everybody does. This course offers you the information you would need to clear the ITIL® 4 Foundation Certification test.! What's more? In this course, you will get an enormous amount of knowledge about information technology management in the modern service economy. ITIL® 4 ‘s framework is assembled on the basis of the adopted practices of ITSM and goes further to cover different parts of client experience, digital transformation, and value streams while simultaneously investigating new working methodologies like DevOps, Lean, and Agile. This course provides you a well-paced overview of IT/digital operation model of ITIL® 4 for creating, delivering, and consistently improving tech-based products and services. In addition, in this course, you will become familiar with the jobs of technology and IT teams that use proven strategies for their business’s growth.

Course Objectives:

  •       Preparing for the ITIL® 4 Foundation certification test
  •       Clearing the test to obtain the certification
  •       Using ITIL® guidelines to secure different opportunities for evolving IT practices
  •       Speaking with IT experts about the terminologies and proven strategies of ITIL® 4
  •       Finding the practices of information technology service management
  •       Recognize the importance of information technology in business

Credits Earned:

  •       2 ITIL® Expert Credits
  •       18 PDU Credits


Should I take this certification? Will it serve me in the long run? Yes, If you are:

  •  A person who wishes to create key comprehension of the ITIL® 4 framework and its utility inside an association for upgrading the general IT service management.
  •  An IT individual working for an association that as of late actualized ITIL® 4 and you wish to remain current on services improvement and contribute in its general coordination benefits in the business.

Then this certification is for you.


Good news! There are no prerequisites for acquiring this course.



Frequently Asked Questions

1. What are the prerequisites to the ITIL® 4 Foundations Certification course?

There are no pre-requisites of ITIL 4 Foundation certificate exam and training course. However, working knowledge of IT service management and familiarity with IT terminologies and practices is appreciated for better understanding and outcomes.

2. What is the Difficulty level of the ITIL® 4 Foundations Certification training?


3. How will the ITIL® 4 Foundations Certification training benefit me in my current job role?

Apart from the manifested monetary uplifts in salary packages (ITIL qualified IT professional earn avg. salary of $ 60-70,000) you can add value to the existing IT process and practices at your organization and streamline as per ITIL guideline which will translate into higher ROI and achievement of business goals and growth.

4. What is the exam criteria for the ITIL® 4 Foundations Certification course?

ITIL® 4 Foundations Certification course candidate typically have to go through a classroom or self-paced training of 2-2.5 days from AXELOS ‘Accredited Training Organization’ and can sit the exam at the end of the course. ITIL 4 Foundation exam format is as below:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book.

What you will learn in ITIL® 4 Foundations?

ITIL® 4 Foundations candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Practice Certification Exam

Exam Test Sample: ITIL Foundation Exam

More Information

More Information
Brand ITIL®
Subjects IT Ops & Management
Lab Access No
Technology ITIL®
Learning Style Virtual Classroom
Learning Type Course
Difficulty Beginner
Course Duration 2 Days
Language English
VPA Discount VPA Discount
Cybersecurity Roles Cybersecurity manager
Nice Workforce Categories Operate and maintain, Oversee and govern, Protect and defend, Securely provision


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