ITIL Continual Service Improvement (CSI) (ITIL-CSI)

This is a three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.
    • Learning Style
      Virtual Instructor-Led
    • Difficulty
      Beginner
    • Course Duration
      3 Days
This is a three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.
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A three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.

The course and associated examination are free-standing but also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points.


Course Objectives

  • Introduction to continual service improvement
  • Continual service improvement principles
  • Continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors and risks


Audience

  • Individuals who require a detailed understanding of the ITIL continual service improvement stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a continual service improvement environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.


Prerequisites

  • Hold the ITIL Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
  • Attend an accredited training course
  • In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Continual service improvement publication in preparation for the examination.
More Information
Brand ITIL
Learning Style Virtual Instructor-Led
Difficulty Beginner
Course Duration 3 Days
Language English
VPA Eligible VPA Eligible
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