ITIL Continual Service Improvement (CSI) (ITIL-CSI)

This is a three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.
  • Virtual Classroom

    Learning Style
  • Advanced

    Difficulty
  • 3 Days

    Course Duration
Pricing
About Individual Course:
  • Individual course plan gives you access to this course
$2,595.00
$2,595.00
/ Seat
This is a three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.

About this course:

A three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle. This course focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors. This course will also prepares the students for ITIL Intermediate Module - Continual Service Improvement certification exam.

The course and associated examination are free-standing but also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 3 points.

The average salary for ITIL certified IT professional is $100,000 per year.

Course Objective:

After completing this course, students will be able to:

  • Prepare for and pass the ITIL Continual Service Improvement (CSI) exam
  • Apply the seven-step improvement process
  • Deliver CSI using proven techniques
  • Organize for CSI by defining responsibilities with tools and technology
  • Implement CSI while analyzing challenges, critical success factors, and risks

Audience:

This course is intended for:

  • Individuals who require a detailed understanding of the ITIL continual service improvement stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a continual service improvement environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.

Prerequisites:

  • Hold the ITIL Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
  • Attend an accredited training course
  • In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Continual service improvement publication in preparation for the examination.

Suggested prerequisites courses:

More Information
Brand ITIL
Lab Access Yes
Technology ITIL
Learning Style Virtual Classroom
Difficulty Advanced
Course Duration 3 Days
Language English
VPA Eligible VPA Eligible
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