ITIL® Service Offerings and Agreements (ITIL®-SOA)
|BUY INDIVIDUALLY||BUY AS SUBSCRIPTION|
When you subscribe, you get:
Master subscription plan gives you access to this course PLUS:
Now Only $2,999.00 Regular Price $3,499.00
Now Only $2,999.00 Regular Price $3,499.00/ Year
About this course:
The course and associated examination are free-standing but also part of the ITIL® intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.
This course and the examination that comes with it are separate but also attached to the ITIL® intermediate capability stream. You will have to complete this module to get to their Service Management’s ITIL® Expert Certificate and also carries 4 value points.
The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the ITIL® Intermediate Qualification: Service offerings and agreements Certificate.
You will only be qualified for the certificate after you have attempted the 8 complex multiple-choice questions, that are scenario based, within 90 minutes. The examination is conducted at the end of the course and those who pass will be awarded the ITIL® Intermediate Qualification: Service offerings and agreements Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL® Expert Certification.
The qualification is a separate entity in itself, however, it does get you closer to the ITIL® EXPERT Certification by 4 credit scores.
The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers' proven implementation track record.
You will find the course in conformity to the certification procedure and also the accredited course syllabus. The knowledge within this course will be reinforced through various means such as the examination process, tutorials, and practical exercises along with the trainer’s proven administration methods.
The ITIL® Certificate in Service Offerings and Agreements (SOA) is intended to enable the holders of the certificate to apply SOA practices during the service management lifecycle and specifically in the following key ITIL® process, role and function areas:
The achievement of ITIL® Certificate in Service Offerings and Agreements (SOA) will allow you to be able to make use of the SOA practices within the lifecycle of service management especially in the following ITIL® function areas, role, and processe:
Service portfolio management
Service catalogue management
Service level management
Financial management for IT services
Business relationship management
Roles and responsibilities
Technology and implementation
Individuals who require a deep understanding of the ITIL® Certificate in the Service offerings and agreements processes and how they may be used to enhance the quality of IT service support within an organization
This course is best for those who wish to acquire a more thorough understanding of the ITIL Certification in the Service offerings and agreements procedures and how they can be utilized to better the performance of the IT support service in an organization.
IT professionals who are working within an organization which has adopted and adapted ITIL® and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
IT experts, who are working in an organization that has taken up ITIL® and who need to remain informed about the ongoing improvement service program, so they can contribute more to it, will highly benefit from this program.
Operational staff involved in service portfolio management, service level management, service catalogue management, demand management, supplier management, financial management for IT services and business relationship management and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
All those individuals who have already gotten the ITIL® Certificate in IT Service Management and now want to go further up in the ITIL® certifications
Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
This qualification is ideal for those individuals who are looking to pursue ITIL® Expert Certificate in IT Service Management, as it will act as a prerequisite to it.
Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
You will have to earn an ITIL® Foundation Certificate in IT Service Management which will act as a documentary evidence during the admissions period.
Attend an accredited training course
It is recommended that candidates can demonstrate familiarity with IT terminology and understand service offerings and agreements within the context of their own business environment and have experience of working in a service management capacity within a service provider environment, with responsibility for at least one of the included process and functions.
It is imperative that the applicants are able to showcase acquaintance with various IT jargons and also understand what the agreements and service offerings in the context of their own business environment are. They should also have considerable experience working in service management capacity inside an environment of a service providing enterprise, having taken responsibility of minimum one of the included functions and processes.
Virtual Instructed-Led Outline
Introduction to service offerings and agreements
- An introduction to the core concepts and terminology used in the lifecycle stages that are related to service offerings and agreements which include processes from service strategy and service design
Service portfolio management, service catalogue management, service level management, demand management, supplier management, financial management for IT services, business relationship management
- The purpose, objectives, scope and importance of each process to generate business value
- Process policies, principles, concepts, activities, methods and techniques in relation to SOA practices and efficient use of process metrics
Service offerings and agreements roles and responsibilities
- Service roles and responsibilities and their relationship to SOA practices
- Specific process roles and functions that are responsible for executing each step of the process
Technology and implementation considerations
- Technology and implementation considerations for service offerings and agreements and the relationship to other lifecycle stages, particularly service design, service transition and service operation
|Learning Style||Virtual Classroom|
|Course Duration||5 Days|
|VPA Discount||VPA Discount|
Frequently Asked Questions About Virtual Instructor-Led Courses
I can't connect to my class, what are my options?
The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.
I can't make it to attend to class. Can I reschedule?
Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at firstname.lastname@example.org or 1-855-800-8240.
Will I get my certificate upon completion?
Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact email@example.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.
I cannot connect to my lab. Help!
Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at firstname.lastname@example.org. You can also check with your Instructor or the Associate Instructor if your class includes one.
What is my access code for Skillpipe?
A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from email@example.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at firstname.lastname@example.org.
I don't have audio. I can't hear the instructor.
Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at email@example.com.
How can I reach student support?
Support can be reach via phone at 1855-800-8240; via email at firstname.lastname@example.org or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.
Get A Team Quote or Got Questions?
- Personalize learning based on competencies, goals & tools
- Expert Mentoring
- Hands on Labs & Assignments
- AI Curated Digital Book Content
- Adaptive Learning Paths
- Analytics & Benchmarking
- High certification Pass Rates – Over 200,000 people certified and more than 95% of our learners pass their certification on the first attempt