ITIL® Service Offerings Agreements (ITIL®-SOA)
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About this course:
The course and associated examination are free-standing but also part of the ITIL® intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.
This course and the examination that comes with it are separate but also attached to the ITIL® intermediate capability stream. You will have to complete this module to get to their Service Management’s ITIL® Expert Certificate and also carries 4 value points.
The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the ITIL® Intermediate Qualification: Service offerings and agreements Certificate.
You will only be qualified for the certificate after you have attempted the 8 complex multiple-choice questions, that are scenario based, within 90 minutes. The examination is conducted at the end of the course and those who pass will be awarded the ITIL® Intermediate Qualification: Service offerings and agreements Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL® Expert Certification.
The qualification is a separate entity in itself, however, it does get you closer to the ITIL® EXPERT Certification by 4 credit scores.
The course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers' proven implementation track record.
You will find the course in conformity to the certification procedure and also the accredited course syllabus. The knowledge within this course will be reinforced through various means such as the examination process, tutorials, and practical exercises along with the trainer’s proven administration methods.
The ITIL® Certificate in Service Offerings and Agreements (SOA) is intended to enable the holders of the certificate to apply SOA practices during the service management lifecycle and specifically in the following key ITIL® process, role and function areas:
The achievement of ITIL® Certificate in Service Offerings and Agreements (SOA) will allow you to be able to make use of the SOA practices within the lifecycle of service management especially in the following ITIL® function areas, role, and processe:
Service portfolio management
Service catalogue management
Service level management
Financial management for IT services
Business relationship management
Roles and responsibilities
Technology and implementation
Individuals who require a deep understanding of the ITIL® Certificate in the Service offerings and agreements processes and how they may be used to enhance the quality of IT service support within an organization
This course is best for those who wish to acquire a more thorough understanding of the ITIL Certification in the Service offerings and agreements procedures and how they can be utilized to better the performance of the IT support service in an organization.
IT professionals who are working within an organization which has adopted and adapted ITIL® and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
IT experts, who are working in an organization that has taken up ITIL® and who need to remain informed about the ongoing improvement service program, so they can contribute more to it, will highly benefit from this program.
Operational staff involved in service portfolio management, service level management, service catalogue management, demand management, supplier management, financial management for IT services and business relationship management and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
All those individuals who have already gotten the ITIL® Certificate in IT Service Management and now want to go further up in the ITIL® certifications
Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
This qualification is ideal for those individuals who are looking to pursue ITIL® Expert Certificate in IT Service Management, as it will act as a prerequisite to it.
Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
You will have to earn an ITIL® Foundation Certificate in IT Service Management which will act as a documentary evidence during the admissions period.
Attend an accredited training course
It is recommended that candidates can demonstrate familiarity with IT terminology and understand service offerings and agreements within the context of their own business environment and have experience of working in a service management capacity within a service provider environment, with responsibility for at least one of the included process and functions.
It is imperative that the applicants are able to showcase acquaintance with various IT jargons and also understand what the agreements and service offerings in the context of their own business environment are. They should also have considerable experience working in service management capacity inside an environment of a service providing enterprise, having taken responsibility of minimum one of the included functions and processes.
Virtual Instructed-Led Outline
Introduction to service offerings and agreements
- An introduction to the core concepts and terminology used in the lifecycle stages that are related to service offerings and agreements which include processes from service strategy and service design
Service portfolio management, service catalogue management, service level management, demand management, supplier management, financial management for IT services, business relationship management
- The purpose, objectives, scope and importance of each process to generate business value
- Process policies, principles, concepts, activities, methods and techniques in relation to SOA practices and efficient use of process metrics
Service offerings and agreements roles and responsibilities
- Service roles and responsibilities and their relationship to SOA practices
- Specific process roles and functions that are responsible for executing each step of the process
Technology and implementation considerations
- Technology and implementation considerations for service offerings and agreements and the relationship to other lifecycle stages, particularly service design, service transition and service operation
|Learning Style||Virtual Classroom|
|Course Duration||5 Days|
|VPA Discount||VPA Discount|
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