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ITIL® Service Operation (ITIL®-SO)

Rating:
84% of 100
This professional-led ITIL® service operation program is designed to help students learn and test their knowledge regarding the ITIL®.

Virtual

Learning Style

ITIL®

Provider

Intermediate

Difficulty

3 Days

Course Duration

Course Info

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This professional-led ITIL® service operation program is designed to help students learn and test their knowledge regarding the ITIL®.

Course Information

If you enroll in this course you will receive a Free Official Exam Voucher (excluding purchases using Training Vouchers / SATV) for the ITIL®-SO Exam, provided you submit your ITIL Foundation Certificate.

About this course:

This IT Ops training program aims at preparing and testing students’ knowledge of the ITIL® Service Operation. The course also helps students train for the examination while also preparing them for the ITIL® Expert Certificate. Completing this course will not only get you relevant experience in service management but also get you the much valued ITIL® certification. We have accredited professionals in place conducting the course helping you earn 3 credit points.

Note: We will be conducting the ITIL® Certification Exam on the last day of the program and if by any chance you miss the exam, we will not be held responsible. In such a scenario, you will need to purchase and arrange things on your own by getting in touch with a service provider in your area.

Course Objectives:

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks

Audience:

  • Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisites:

  • Hold the ITIL® Foundation Certificate in IT Service Management (or equivalent) which must be presented as documentary evidence to gain admission
  • Attend an accredited training course In addition, it is desirable that students have a basic IT literacy and around 2 years IT experience and it is recommended that students complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination.

Outline

Practice Certification Exam

Exam Test Sample: ITIL Service Operation

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BrandITIL®
SubjectsIT Ops & Management
Lab AccessNo
TechnologyITIL®
Learning StyleVirtual Classroom
Learning TypeCourse
DifficultyIntermediate
Course Duration3 Days
LanguageEnglish

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Customer Reviews
  1. Great Job
    Course Value
    80%
    Course Quality
    100%
    Course Price
    60%
    Overall Satisfaction
    80%
    Quality of Instructor
    80%
    Did a great job managing the class to stay focused to the subject and not let the students tangent off

    Review by

    Posted on

  2. Course Quality
    80%
    Course Value
    80%
    Overall Satisfaction
    100%
    More interactive conversation/discussion with service problem solving type exercises. Thank you Patrick for sharing your skills :)

    Review by

    Posted on

  3. Overall Satisfaction
    100%
    Patrick, unlike other trainers, did not read verbatim the text in the books. He elaborated, expanded on the topics, and related each topic to his experience.

    Review by

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