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Service Cloud Administration (DS-ADM261)

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations.
  • Virtual Classroom

    Learning Style
  • Intermediate

    Difficulty
  • 2 Days

    Course Duration
Pricing
About Individual Course:
  • Individual course plan gives you access to this course
New
$1,800.00
$1,800.00
/ Seat
Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations.

About this course:

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.

The average salary for Salesforce Service Cloud Administrator is $85,310 per year.

Course Objectives:

  • Setup the case management process automating the support process with queues, assignment/escalation rules, and workflow
  • Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles
  • Enable entitlements to set up service contracts with milestones
  • Setup the Salesforce Console for Service and to help your support reps work more efficiently
  • Understand the capabilities of CTI interface in the Console
  • Configure online chat with customers using Live Agent
  • Understand and set up Communities

Audience:

  • Experienced Salesforce administrators

Prerequisistes:

  • Service Cloud Administration is designed for: Administrators with at least 6 months experience using Salesforce and/or Administrators who have completed the Administration Essentials for New Administrators course.
More Information
Brand Salesforce
Lab Access Yes
Technology Salesforce
Learning Style Virtual Classroom
Difficulty Intermediate
Course Duration 2 Days
Language English
VPA Eligible VPA Eligible
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FAQ's

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?

The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.


I can't make it to attend to class. Can I reschedule?

Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at support@quickstart.com or 1-855-800-8240.


Will I get my certificate upon completion?

Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact support@quickstart.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.


I cannot connect to my lab. Help!

Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at support@quickstart.com. You can also check with your Instructor or the Associate Instructor if your class includes one.


What is my access code for Skillpipe?

A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from noreply@skillpipe.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at support@quickstart.com.


I don't have audio. I can't hear the instructor.

Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at support@quickstart.com.


How can I reach student support?

Support can be reach via phone at 1855-800-8240; via email at support@quickstart.com or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.

Sales Support

Sales (866) 991-3924

Mon-Fri. 8am-6pm CST

Have Questions? Ask Us.

Why QuickStart

Turn Training Into A Personalized Learning Experience


  • Problem Solving through ExpertConnect & Peer-To-Peer Learning
  • Find The Quickest Path To Learn With Career Paths
  • Access All Courses With Master Subscription
  • Manage Your Team With Learning Analytics
  • Virtual Classroom Training & Self-Paced Learning
  • Integrate With Your LMS Through API's

Course Prerequisites
Administration Essentials For New Admins (DS-ADM201)
100%
  • Virtual Classroom
  • 5 Days
$4,500.00
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