Skype for Business
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About this course:
What is Skype for Business basically? Skype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant messaging client used with Skype for Business Server or with Skype for Business Online (available with Microsoft Office 365). This beginner course is designed to teach users about instant messaging with Skype for Business (formally Lync). Students will work with their Presence Status and explore Relationships in Skype Students will add contacts and create groups, learning to work with and edit the groups. In addition, students will be able to create IM (instant messages), share files, their Desktop and applications.
After completing this course, students will be able to:
- Create a Motto
- Add Contacts
- Create Groups
- Make a phone call
- Join a Meeting
- Create a Skype Meeting
This course is intended for:
- Students who will be using Skype to communicate and collaborate with others.
- Students should have familiarity with the concept of instant messaging.
Suggested prerequisites courses:
Self-Paced Learning Outline
Lesson 1: Getting Started
- Signing in and Singing out
- Status & Location
- Creating a Motto
- Uploading and Adding Profile Image
Lesson 2: Contacts
- Adding Contacts
- Creating Groups
- Organizing Contacts
- Deleting Contacts and Groups
- Knowledge Check
Lesson 3: Communicating with Contacts
- Instant Messaging
- Conversation Button
- Making a phone call
Lesson 4: Meetings
- Joining a Meeting
- Creating a Skype Meeting
- Screen Sharing
|Learning Style||Self-Paced Learning|
|Course Duration||1 Hour|
|VPA Discount||VPA Discount|
Frequently Asked Questions About Virtual Instructor-Led Courses
I can't connect to my class, what are my options?
The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.
I can't make it to attend to class. Can I reschedule?
Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at firstname.lastname@example.org or 1-855-800-8240.
Will I get my certificate upon completion?
Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact email@example.com with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.
I cannot connect to my lab. Help!
Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at firstname.lastname@example.org. You can also check with your Instructor or the Associate Instructor if your class includes one.
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A. Not all of the classes have or require Skillpipe. If your class includes one, please check your email as you should have received one from email@example.com. In case you do not find it in your inbox, please check the Spam / Junk folder. For any further assistance, you can call the support at 1-855-800-8240 or contact them via email at firstname.lastname@example.org.
I don't have audio. I can't hear the instructor.
Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at email@example.com.
How can I reach student support?
Support can be reach via phone at 1855-800-8240; via email at firstname.lastname@example.org or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.
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