IT training of employees has become a significant part of the success and development of any business.

In today's digital age, Information Technology is as important for small start ups and businesses as it is for large business corporations. With the world becoming a global village, basic IT training is essential for businesses to stay relevant in the market and to be able to invest in correct technologies and choose appropriate digital products and services for their business.

Due to this reason, IT training and certifications are just as important for non-technical staff as they are for your organization's technical staff.

Reasons why IT Training for non IT Staff is Necessary

Following are some of the key factors that make it impossible to ignore the importance of IT training for non-technical staff:

1.     Meaningful contribution to IT related matters

IT training allows your company's non-technical staff to effectively contribute to important IT related issues of your organization and gain chances for professional growth. This also boosts your organization’s productivity.

Moreover, IT technicians and professionals tend to use such technical terminology and words which are quite difficult to understand for those who are not related to the same field. This can lead to frustration in an individual who is a layman and not quite familiar with basic IT training.

To bridge this knowledge gap within an organization, basic elementary level IT certifications such as CompTIA A+, CompTIA IT Fundamentals certification and ITIL foundation certification offered by QuickStart can help to provide your non IT staff with the basics of cloud technology, IoT, etc.

The importance and significance of IT training for non-technical employees cannot be denied. This helps them to be more skilled and knowledgeable about various IT trends and technologies.

2.     Increased Productivity and Loyalty

At times, many individuals find such IT related certifications too expensive or time consuming and find it quite challenging to opt for such certifications on an individual basis. Therefore, if you provide your employees with appropriate training and certifications as part of their career development and professional grooming, they will be more productive and loyal towards your organization and can also become a valuable asset for your business. Investing in the right IT training of your company's non technical staff helps to improve your staff's performance and makes them more devoted to your company.

3.     Improved Efficiency and Multitasking

Those non-technical employees who get the required IT training tend to perform better in their job with greater confidence. Not only does it help to improve their IT skills but also helps them to perform multiple tasks in less time.

Besides, it can also help them to have a better understanding regarding their company's IT services and will help to become more confident and aware of their tasks and responsibilities.

Those employees who posses a sound knowledge of current IT trends understand the industry standards in a better way, which enhances their performance and helps to maintain the high standards of your organization.

4.     Greater Job Satisfaction

When your non-IT staff is technologically strong and well-trained, they are more motivated and satisfied at work. When your company invests in the training of non-technical staff, it shows that you care about your employees and value your technical and non-technical staff equally. This helps to improve collaboration between employees in the organization.

At times, they are able to solve technical problems themselves and do not rely on the technical staff for help or assistance.

5.     Recruiting the Best Professionals

By providing your employees with sound IT training and implementing an apt training and professional development policy, you can improve your company’s image. By investing in your non IT staff, you can win the loyalty of your staff and establish your status in the IT market as a desirable employer.

Your business will be most sought-after by fresh graduates as well as seasoned professionals for employment. Professionals will look forward to being associated with your organization for gaining professional growth and improving technical skills.

About The Author
Faisal
VP Technology at QuickStart Learning Inc.

Faisal Khwaja

Faisal has a decade of experience in leading IT teams in the areas of Development, Infrastructure and DevOps. He and his team helped move the organization from On-Premises to AWS Cloud platform. He played a key role in architecture of AWS Platform. With his years of development experience, he and his team made the groundbreaking workforce readiness platform (CLIPP).

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